Madan Sakre

E-mail:act9ku@r.postjobfree.com Mobile: +919*********

Objective:-

Global IT professional seeking challenges and willing to exhibit technical skills looking forward to be associated with a progressive organization where there is scope to utilize the skills and be part of team that works towards the growth of the organization. Possesss & demonstrates strong logical thinking skill, full of intellectual curiosity & high desire for self development. Ability to come to the best solution by capturing the big picture instead of focussing only on the minor details/issues which only affect us /clients in a short run.

Work Experience 4:-

Company Name: Amazon Development Center India Pvt Ltd.,

Designation: Global IT Specialist

Duration: July 2013 to March 2016

Roles & Responsibilities:

Global IT Engineer plays key role in supporting IT infrastructure in Amazon site with wide & overall knowledge in local area networking, client OS, linux, MAC, windows & Active Directory network but not limited to them. Our primary role is end user computing support & to take active role in implementing new systems, diagnosis of IT problems. With Supervision & assistance by management we provide remote support most of the time.

Responsible for supporting a site with around 10,000+ employees, having IT support need with Windows/Linux/Mac operating systems. Ownership in tracking and maintaining all the tickets logged by end users for resolution and assign the same to the right owner as applicable

Providing on-site support for deployment, configuration & troubleshooting systems with remote assistance & remote desktop tools like bomgar, dameware, teamviewer, lync

Supporting 10,000+ end users in many aspects of the hardware and software environment

Experience in installing & configuring windows XP, 7/8 & MAC in enterprise environment as well as the support experience & knowledge of MS Office 2003,2007,2010 & 2013

Performing technical support, including escalation of problems and incident identification with subsequent resolution.

Possesss & demonstrates strong logical thinking skill, full of intellectual curiosity & high desire for self development

Ability to come to the best solution by capturing the big picture instead of focussing only on the minor details/issues which only affect us /clients in a short run

Achieved highest client support ratings in the department and exceeded standards for trouble ticket turnaround times

With team effort & support first IT person in amazon india with highest number of ticket resolver from joining date to present 28,000 tickets.

First IT person from amazon india achived 2nd highest number of ticker resolver globally

Logging all trouble tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution

Worked with team to diagnose and resolve issues as required

Updating management on a regular basis through reports, email, and presentations.

Performing regular maintenance of company peripherals, network devices, printers and scanners

Handle equipment bookings and setups (laptops, projectors, PDAs, USBs, video conferencing)

Working as helpdesk, user support technician/operator with server support experience

Effective communication skills via phone & email in english

Trained and oriented client staff on use of hardware and software

Basic knowledge of LAN/WAN, Ethernet & TCP/IP with CCNA level knowledge on client OS

Documentation, creation & updates of procedure document, manuals, tips & other useful articles

Procurement of hardware & software & managing assets/inventory

Windows/linux/MAC client support

End user/client computer support through remote/manually

Provided internal customer support for various divisions of the company.

Develop an understanding of the user environment and maintain technical knowledge

Ensured functionality of desktop systems throughout departments by regular checks and maintenance

MS outlook configuration, Outlook backup & restore and troubleshooting

Installation & first level support for VOIP phone system

User Profiles Backup and Restore.

Printer installation and troubleshooting

Antivirus update & virus protection

VPN Installation & expert in VPN troubleshooting

Network Troubleshooting & configuration

Basic Networking, Map drive, Data sharing

Follow-up with clients to ensure resolution is complete and timely

Work Experience 3:-

Company Name: Zensar

Client Place: Maxhyper markets India pvt ltd

Designation: Customer Support Engineer

Duration: October 2011 to July 2013

Work Experience 2:-

Company Name: CMS Computers Ltd, Bangalore

Client Place: Reliance Communications Limited, Bangalore

Designation: Customer Support Associate

Duration: July 2009 to Aug 2011

Work Experience 1:-

Company Name: Turyaa InfoTech pvt ltd

Client Place: Maxhyper markets India pvt ltd

Designation: Junior System Administrator

Duration: August 2007 to June 2009

NETWORKING SUPPORT SKILLS

Basic Networking, peer to peer, Map drive, Data sharing

TCP/IP Configuration, Smooth running internet, Maintenance

Networking in Domain environment, & troubleshooting

Hardware Installation, Maintenance & trouble shooting

Cabling, patching, and LAN troubleshooting

Software Exposure:-

OS

:

MS Windows XP/vista/windows-7 /8, windows 2008 & 2012,Mac/Ubuntu

Applications

:

MS Office-2003/07/10/13, Visio, Remote Access Tools

Mail Clients

:

Ms Outlook

Educational Qualification:-

BCA ( Bachelor of computer application ), SVT, Bangalore

Diploma in Electronics & communication, Rural Polytechnic.

Cetification:-

Completed A+ and N+ in Jetking.

Certification in MCP online exam from Microsoft.

Completed CCNA in Jetking.

Professional skills:-

Ability to take the decisions & initiative

Time management, planning and work to meet with dead line with requirement and efficiency.

Multi-tasking

Efficient problem solving

Oriented towards customer service

Competencies:-

Fast learner, Adapt well to changes and pressures in workplace.

Proactive and self motivation.

Work effectively with diverse groups of people.

Major Achievements

Best Employee & Best Performance Award from zensar Technologies

With team effort & support first IT person in amazon india with highest number of ticket resolver from joining date to present 28,000 ticket

First IT person from amazon india achived 2nd highest number of ticker resolver globally

XP Migration Project of Reliance Communications Private Limited

Participating and playing a key role in cross-platform [Windows 2000 to Windows XP-sp3] migration activity which is a critical project of remotely migrating more than 2000 desktops/laptops as well as branch servers at Reliance branches all over India. Playing a key role in XP migration, support and training teams to achieve the successful completion of migration project and effectively restore the IT support for the new platform.

Symantec Anti Virus Server Implementation of Reliance Communications Private Limited

Participating and playing a key role in implementing the Symantec Antivirus Server and automatically deploying the antivirus patches to the clients through the domain network.

Personal Information:-

Name

:

Madan Sakre

Date of Birth

:

09-07-1982

Marital Status

:

Single

Address

Phone No.

Passport No.

Pan No.

:

:

:

:

C/O T. Seetharam, Seetharam Compound, #19/1, 1st main, 1st cross,

Hrishikesh Nagar, Bangalore- 560085

+919*********

J6503731

BKGPM4014B

Blood Group :

Email-ID

:

B act9ku@r.postjobfree.com

Languages

:

English, Hindi, Marathi and Kannada

Location : Bangalore, Karnataka (S), India (C)

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