Technical Support Management
Resume:
Darryl L Morning, Sr
SYSTEM ADMINISTRATOR/NETWORK ENGINEER
*********@*****.***
10+ years Windows Server (Server, Exchange, DNS, DHCP, TCP)
10+ years storage
10+ years networking (LAN, WAN, Wi-Fi, Firewall, Cabling, AD, )
10+ years hardware
Excellent troubleshooting skillset
Morning Computer Services, Los Angeles, CA January 2015-Present
Owner (Sole proprietor - freelance computer services & consulting)
●Windows Server 2008, 2012
oInstallation – install and upgrade server instances
oConfiguration – configure Windows Server to clients request
oAD administration – add/remove/edit
Users
DC’s
Replication
Backups
Security
oGPO administration – adds/removes/edit/link
oPatching and updates
Test prior to deploying on production
Bring servers up to date based on OS levels
oMonitoring
Alerting systems using various software package
●Exchange 2007, 2010 administration
oAdd/remove users
oSetup mailboxes
oLog checks
oBackups
●SQL Server 2005, 2008
oAdministration tasks
oBackup
●Virtualization support
oVMware 5, 5.5, 6, VM workstation, Virtualbox, GNS3
oClean up datastores; provide more space, archive unused VM’s
oAdd and manage storage, storage devices
oRemove old VM’s
oAdd new VM’s – clone or new
oHost administration
oHealth checks for hosts and datastores
oNetwork issues, alerts
●Backup administration
oDR
oRestore
oOffsite DR
oNetbackup & Backup Exec
oCobain
oRobocopy
oVeeam
oStorageCraft
●Network services & troubleshooting; maintenance, administration & installation, Cisco IOS, Netgear, EnGenius, Barracuda, switches, cabling (Phone & Network), punch down, toning, ISP, Ubiquiti microwave and more
●Workstation installation, maintenance & administration; Windows XP, Vista, 7, 8 & 10, Linux, WYSE, Chrome-Box and more
●Google Apps migration of mail and mailboxes, create new users. Office 365 migration and administration
●All office versions and applications; Excel, Word, Outlook, PowerPoint
●AWS EC2: migrate/deploy and manage (website and DB for client), best practices. Hired to move small website onto AWS platform for testing
●MacBook Pro/AIR, installation, update, migration/clone, troubleshooting, and support
●Storage installation, administration and troubleshooting; Dell storage MD, PS and other series
●IPhone/I pad, android, blackberry & email support, backup/restore, repair
●Security measures; Wireless, VPN, anti-virus, anti-malware, spy-ware, spam, firewall
●Infrastructure maintenance & administration; routers, switches and cabling, printers (HP, Brother, Kyocera and others)
●Light rack and stack, Ethernet cabling and testing
●Remote support
●NEC Phone system VOIP, SIP
TurnerTech (Fox Studios), Los Angeles, CA June 2013-October 2014
Enterprise Backup & Tape Operator/Data Center Operations – tier 2 support.
●Netbackup 7.1, 7.5 and 7.6. VM Ware backups, SharePoint backups, SQL & Oracle backups (RMAN), Backup Exec 2012, 2010, 12.5, 12, 11.5, 11, 10, Veeam.
●StorageTek L180, L500, L700; configuration and technical support, replacement of parts.
●Windows Servers 2008, and 2012 administration and monitoring.
●System performance monitoring – integrity and verification of data and equipment, completion and restoration of data backups. Symantec OpsCenter,
●Data Center management/tape management – multiple staff members, recall delivery service – offsite rotation, archiving.
●ServiceNow – incident management ticketing system; client requests and troubleshooting.
●Auditing – system resources and processes, disaster recovery practices.
●Data center staff supervision.
Keen IT Services, Corona, CA April 2012 -June 2013
IT Manager (Tier 3 support, Key contribution: stability and support for multiple offices and services. Responsible for network, server and desktop support, troubleshooting, organizing, implementation, and up-to-date – support for the entire infrastructure. )
●Exchange 2007, 2010 administration; add/remove users, setup mailboxes, repair space issues until new server put in place to remedy (Shrink Exchange DB).
●Windows Server 2003, 2008 administration, restores (StorageCraft), updates, and upgrades. AD & GPO administration.
●SQL server 2005, 2008; install and administration, backup SQL databases.
●Storage - Dell Power Vault NX3000 (NAS) administration and technical support.
●VMware 4.1, Vsphere 4.0.0, ESX 4.0.0 – Dell PowerEdge R510; manage VM’s and resources.
●Active directory/GPO (2008); add/remove users, changes to GPO.
●Protocols - DNS, DHCP, TCP/IP.
●SonicWall Network Security Appliance administration; network monitoring, firewall, diagnostics.
●Barracuda spam and virus firewall administration, security monitoring, intrusion monitoring.
●Monitoring; all company systems and network (switches, routers, network cabling and other network equipment) – Kaseya Cloud Platform (SAAS).
●Technical support; ensure the integrity of data; network (DSL/T1).
●Backup, restore and disaster recovery; Backup Exec & StorageCraft. Daily monitoring, weekly reports.
●IIS 6/7, SharePoint 2007 installation and administration.
●Desktop services – XP, Vista, Windows 7 & 8.
Morning Computer Services, Palmdale, CA June 2010- April 2012
Owner (Sole proprietor - freelance computer services & consulting)
Amarx Search, Inc. Palmdale, CA August 2007–June 2010
Northrop Grumman Contractor, Server Administrator (Key contribution: SQL organization, backup robot stability and configuration, management of data and resources in the Palmdale location.)
●Enterprise Storage – EMC SAN, Santricity administration. Brocade fiber channel switches, administration of SAN fabric.
●Enterprise Windows Server 2003, 2008; design, install, maintain, administer, patch & update, harden, security checklists and documentation. Server builds and decommission; migration of servers from Server 2003 to 2008.
●Enterprise SQL server 2005 & 2008; create, maintain, backup SQL databases. Over 400+ databases on 50+ servers. Migration of Servers and databases from SQL 2005 to 2008.
●Active directory/GPO – 2003, 2008. User administration; add/remove, permissions, OU.
●Enterprise DHCP management for 5,000 users and devices. Creation and management of scopes for users and printers. Configure LAN segments with Network team.
●Enterprise Backup, restore, off-site storage, and disaster recovery; Netbackup CLI, StorageTek Robotic Library D280 – 6+ terabytes. Daily monitoring, daily reports.
●Network and system monitoring; of a multi user computing system network that includes file servers, active directory, application servers and data centers. Hyena, What’s Up Gold, HP Insight. Root cause analysis and recommendation.
●Technical assistance, hardware/software evaluation and consulting to 5000+-user community.
●Develop policies and standards for allocation and use of computer equipment and resources.
●Multi-site centralized system administration including Peregrine ticket resolution following strict tier III SLA.
●Migrate from IIS5 to IIS6; managing IIS5/6 web server and websites, planning and configuring new internal and external websites, website content and creating virtual directories.
Morning Computer Services, Palmdale, CA June 2005-August 2007
Owner (Sole proprietor - freelance computer services)
Law Offices of Adelson, Testan, Brundo and Popalardo, Calabasas, Ca April 2002-June 2005
Director of Information Technology (Key contribution: infrastructure stability for the enterprise, the introduction of new technologies and communication.)
●Largest work comp firm in the United States
●Project management; Launched their highly successful website (www.atblaw.net) and increased exposure as well as profitability for the firm. Opened 27 offices nationwide on time, most time ahead of schedule. Deployed BES server, Right Fax server, PBX telephone systems and network infrastructure for each office. Terminal Servers/services, cluster services and Time Matters enterprise wide.
●Developed and directed $1,000,000 for the IT department. Manager of 3 full-time staff members, implemented highly efficient help-desk support and remote support for 400+ users and management. On-call 24/7.
●Storage – HP NAS design, install, configuration and administration/technical support.
●Windows 2000 (19) and 2003 (3) design, install, configuration and administration. AD, GC, DC, File server, terminal server, print services. Server monitoring – HP Insight. Migrated 19 Windows 2000 servers to Windows 2003 server.
●Network administration – design, install, configure network infrastructure, technical support Cisco 1720 router configuration, Cisco 2500 switches, installation and maintenance, Cisco PIX firewall, DNS, DHCP. Main office 2950 switches & router, frame-relay, single network segment (2 buildings), PBX phone system. Remote offices, Netopia/Linksys/Siemens routers, Cisco 1800 switches.
●Backup, restore, off-site storage, and disaster recovery; VERITAS.
●Exchange 2000, 2003; configuration, installation and administration. 400+ users’ outlook and outlook web access and blackberry access to email.
●BES server configuration, installation and administration.
●Desktop services – XP, Vista.
Certifications
MCP – Microsoft Certified Professional 2000
CNA – Certified Novell Administrator 1999
Pursuing CCNA 2016
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