Customer Service Accounts Receivable

Nereida Lopez

La Porte, Texas *****, 832-***-****, ************@*****.***

OBJECTIVE: To obtain a full-time position as a bi-lingual secretary or administrative assistant; where I can utilize my skills and knowledge in the delivery of secretarial and clerical support.

SKILLS:

Ability to speak Spanish, Proficient computer skills

Able to plan, organize and schedule work projects

Ability to direct others, especially in a crisis situation

EXPERIENCE:

El Matador Foods, Customer Service Representative August 2014-Present

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information.

Maintain customer records by updating account information.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

TXN Logistics, Accounts Receivable Clerk, June 2014 – August 2014

Collect on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail.

Record payments by entering them into a ledger or accounting software. In general, you must include the date paid, amount, method of payment and any balance due.

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Research any discrepancies by checking bills, invoices, sales receipts and bank deposit records. You may perform this duty daily, weekly or monthly using Quickbooks.

Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity. Reports typically list active accounts, the status of the accounts and collection costs.

Pentair Valve & Controls, Shipping Clerk, June 2013 – June 2014

Verify and keep records on incoming and outgoing shipments and prepares items for shipment.

Compare identifying information, counts, weighs and or measures items of incoming and outgoing shipments for comparison of bills of lading, invoices, orders or other records.

Determine method of shipment, utilizing knowledge of shipping procedures, routes and rates

Affix shipping labels on packed cartons. Contact customers on completion of their orders. Complete work orders and safety meeting as needed.

Goose Creek C.I.S.D, Secretary/Bookkeeper (1992-1995) Jan. 2000 – May 2013

File TEA Agreement with the state and process monthly reimbursement claims

Maintain department safety records

Verify prices on vendor invoice

Process invoice statements for catering events

Verify daily bank deposits and maintain bank correction records

Sort and distribute campus mail

Keep time for Food Service employees on the Kronos System

Send notices to individuals regarding NSF checks and prosecute

References available upon request

Contact this candidate