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Customer Service Management

Location:
Chicago, IL
Posted:
April 07, 2016

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Resume:

BRADLEY A. SANDNER, AIC

*** *. *******, *** **, Chicago, IL 60657

773-***-**** act9jn@r.postjobfree.com

EXPERIENCE

THE SANDNER GROUP – CLAIMS MANAGEMENT Chicago, IL

Claim Representative Aug 2010 – Aug 2015

Manage roughly 140 loss time workers’ compensation and 20 property and casualty claims for a third party administrator and subsidiary of Brokers’ Risk Placement Service. Primary clients consist of self-insured pools in the state of Illinois

Conduct thorough and detail oriented investigation of claims in order to determine compensability, liability, coverage, and other issues that may arise

Authorize necessary course of treatment, serve as main point of contact for the insureds, claimants, health care providers, insurance agents, etc. Set appropriate reserves and adjust them as the claim develops

Negotiate settlements directly with petitioner’s attorney

Select appropriate counsel to defend the interests of the insured when necessary and strategize with attorney to effectively adjudicate more complex claims in light of formal hearings

Additional responsibilities include coordinating with various vendors to set up independent medical evaluations (IME), utilization reviews (UR), surveillance, adjudication, etc

Recommend settlement proposals. Prepare written reports requesting settlement authority from the district’s various pool members or the board of a self-insured trust

Adjudicate claims for a surety bond issued to school district treasurers. Tasks include making coverage determination, setting appropriate reserves, asserting lien rights, analyzing forensic audit reports, and monitoring any criminal proceedings

BROKERS’ RISK PLACEMENT SERVICE

Underwriter and Program Manager Nov 2001 – Aug 2008

Underwrote and managed two programs with a combined annual premium of $3 million

Managed student accident program that provides insurance coverage to approximately 200,000 Illinois school children

Developed and edited all relevant advertising materials disseminated to students’ parents and school districts

Analyzed and compiled claim data and demographics to develop trends for the annual submission to London reinsurance underwriters and assist in the renewal of the program

Underwrote a surety bond facility issuing Lloyd’s of London surety bonds to Illinois school district treasurers. Analyzed the acceptability of the risk based on numerous factors, including amount of money treasurer handles, background information of the treasurer, and the internal financial controls of the district

Created new underwriting guidelines which also examined the management letter issued by the district’s independent auditor and examined the entire audit if warranted

Compiled and analyzed all relevant data to submit to London brokers for the placement of the surety bond business in the London reinsurance market

TD WATERHOUSE INVESTOR SERVICES, INC Chicago, IL

Broker – Risk Management Department Oct 2000 – Aug 2001

Managed and monitored margin accounts in client portfolios as part of the Risk Assessment Team

Issued margin calls, reviewed account status with clients advising on courses of action, and facilitated various securities transactions on behalf of clients

Fielded customer service calls providing information regarding client’s portfolio and providing knowledge of the securities industry

EDUCATION

QUINLAN SCHOOL OF BUSINESS, LOYOLA UNIVERSITY Chicago, IL

Master of Business Administration – Management, February 2015

A.B. FREEMAN SCHOOL OF BUSINESS, TULANE UNIVERSITY New Orleans, LA

Bachelor of Science in Management – Finance and Management, May 2000

ADDITIONAL INFORMATION

Associate In Claims (AIC) designation

Licensed insurance adjuster for all lines in Texas, Florida and Oklahoma

Licensed insurance producer in Illinois for Property & Casualty and Life & Health

Serve as a board member of K2 Reinsurance Ltd., a Bermuda based subsidiary of Brokers’ Risk Placement Service

Candidate for the Chartered Property Casualty Underwriter (CPCU) designation – anticipated completion late-2016

Enjoys scuba diving, politics, reading, live music, and discussing all things Chicago and New Orleans



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