Electrical Engineering Training

William F. Nary * Christine Lane East Northport, NY 11731 631-***-**** act9im@r.postjobfree.com

CORE COMPETENCIES

Consistently ensure productive, cost-efficient, and high quality work across both hands-on technical and related leadership responsibilities

Innovative and resourceful with highly effective skills in evaluating, organizing, and communicating

Quickly identify, define, and solve operational and customer problems

Work well on an independent basis and as part of a team under fast-paced conditions

Meet stringent specifications and deadlines

Strong foundation of self-disciplined motivation from military experience CAREER HIGHLIGHTS

IT Support Specialist: Maintech, Inc., Subsidiary of Volt Information Sciences, Inc. 15+ Years

Have performed and managed infrastructure support and customized IT services throughout the Volt organization from VA to NH; supported 200-300 users locally and remote

Build, Configure and Install Desktops, Laptops, Servers and Printers. Used Ghost and Altiris for imaging purposes, Arcserve, Seagate Backup Exec and NetBackup for Backup processes.

Troubleshoot, identify and repair hardware issues with all user operated data processing equipment. This included VOIP and mobile devices. Offices used both Android and Apple devices.

Troubleshoot and identified all LAN/WAN network issues using Remote Desktop, Teamviewer and network tools available. Familiar with HTTP, HTTPS, FTP, SFTP, SMTP, POP3, IMAP, DNS, TCP/IP and DHCP.

Used Altiris Ticketing System to create, edit, document and close trouble tickets.

Responsible for video conferencing system using Polycom point to point hardware. Upgrade hardware and firmware as required. Connection of user’s devices to big screen for meetings and training sessions.

Configured Active Directory GPO’s, Users and Computers. Created Shares and user permissions. Configured DHCP, setup printer ques and monitored servers for disk utilization and errors.

Bare Metal installation of Desktop, Laptop and Server OS, performed over the wire and in place upgrades.

Technologies span: Microsoft Operating Systems – Windows 3.11 thru Windows 10, Windows Server 2000 thru Windows Server 2008 R2. Microsoft Office products thru Office 2013, Peoplesoft, nVison, Avaya VPN and Aruba Wi-Fi, Troubleshot and addressed all users issues with all software products. Documented all fixes.

Worked extensively with McAfee antivirus and Malwarebytes for Virus, Malware and Spyware removal.

Successfully communicate with internal clientele both in person and over the phone; precisely evaluate their IT requirements; deliver solutions and generate excellent relations to produce better business

Proficiently resolve challenges that impact work through a systematic handling of multiple tasks to meet optimum quality outcomes; coordinate work well with exceptional time management skills

Recognized as the “Go-To-Person” in IT problem-solving with the ability to bring about new ideas and ways of thinking to make IT work; setup production and testing procedures

Exercise independent judgment in planning and organizing work and assigning, scheduling, and supervising personnel engaged in IT equipment installation, operation, and maintenance

Directly assist in cost control methods to ensure efficient and effective IT operations

Accurately compile and analyze any IT/Hardware problem history and prepare reports for resolution; established PC based tracking of customers, shipping, inventory, and maintenance requirements; generate daily, weekly and monthly tracking reports

Instrumental in developing and implementing innovations to new and existing IT situations that have served as

“blueprints” for continual improvements in business productivity and cost control – selecting and integrating state-of-the-art hardware to run company developed software CERTIFICATIONS / EDUCATION

VMware 5 Training and Certification; Windows 7 Enterprise Desktop Support Training; MCP Windows 2000 Server and Professional Training and Certification; Novell CNE Training and Certification; A+ Certification Management Communications Skills: Dale Carnegie Institute – Hauppauge, NY Electrical Engineering towards B.S.E.E.: State University of New York – Farmingdale, NY Electrical Engineering: Suffolk Community College – Selden, NY MILITARY SERVICE / RELEVANT ATTRIBUTES

Honorably Discharged, Disabled Veteran: United States Air Force. Specialized training in Ground Radio Communications Served as a Volunteer Director for a youth hockey organization. Scheduled and managed all competitions; controlled budget Excellent references available

Contact this candidate