Customer Service Representative

LYNNE BUTLER

***Pape Avenue Toronto ON M*K *V* 416-***-**** act9il@r.postjobfree.com

-OFFICE ADMINSTRATION -

An accomplished office professional with many years of experience providing exemplary organizational and administrative solutions. Expert at handling high-volume workflow and prioritizing tasks . Proven customer service skills and problem-solving abilities, facilitating clients, staff and suppliers.

-KEY PROFICIENCES -

Client Relations Development

Financial Report Management

Accounts Receivable & Payable

Raisers Edge

Financial Edge

Dentrix Dental Software

Goldcare Healthcare Software

POS- Cash Management Skills

Microsoft Office Applications

Project Coordination

Team Collaborations

Efficiency Improvements

Demandforce Software

Quickbooks

ACCPAC Accounting Software

Customer Service Representative (part-time) Nov. 2014- to present

The Wine Shop

SELECTED ACHIEVEMENTS

To provide excellent customer service to all customers

Responsible for running daily reports to track sales

Responsible for opening and closing of the store

Responsible for bank deposits and cash management

Responsible for inventory and receiving deliveries of up to 110 cases of wine

Hygiene Coordinator/Reception March 2014- June 2014

Current River Dental Office

SELECTED ACHIEVEMENTS

Responsible for maintaining that the 2 dentist’s and 4 hygienists schedule is full at all times

Responsible for answering all inquiries from patients through phone or email

Responsible for data entry for accounts receivable

Responsible for bank deposit and managing petty cash

Administrative Assistant Dec. 2013- March 2014

Revera Home Health

SELECTED ACHIEVEMENTS

To respond to client and staff inquires promptly and handle appropriately

Track client and staff concerns, complaints and compliments electronically

Provide exceptional customer service to current clients and prospective clients

Support Client Service Specialists with duties as confirming schedules and monitor telephony

Complete employee audits for payroll

Run daily reports for control of the PSW clients

- PROFESSIONAL EXPERIENCE cont’d -

Reception/Accounts Payable (part-time) March 2013- Sept. 2013

West Scarborough Neighborough Community Centre

SELECTED ACHIEVEMENTS

Responsible for answering all inquiries from members and individuals that use the community centre

Processing all money transactions through the POS system for aquatics lessons

Responsible for helping out with special events

Worked with office manager to manage accounts payable

Office Administrator / Volunteer Coordinator June 2000 – August 2012

Canadian Foundation for AIDS Research (CANFAR), Toronto ON

SELECTED ACHIEVEMENTS

Accountable for creating and implementing effective administrative processes to facilitate a cohesive and streamlined workflow for office of 17+ staff

Managed departmental financial documents; handled invoicing accounts receivable and payable and provided supplementary information to accounting department

Provided leadership and training volunteer teams; ensured volunteers equipped with knowledge and skills to complete tasks

Provided mentorship to development officer; monitored all data entry to ensure correct management of information

Moderated scientific advisory committee; organized and coordinated meetings; disseminated research proposal information to all participants to ensure work completed quickly

Handled schedule management for president and executive; set up meetings and made travel arrangements to ensure optimal use of executives’ time

Created positive work culture to promote optimal levels of productivity and efficiency

-ADDITIONAL ROLES -

Customer Service Representative Hallmark Canada Thunder Bay ON 2013-2014

Inventory Coordinator Silly Goose Kids Toronto ON 2012-2013

-VOLUNTEER EXPERIENCE -

Bloor Street Entertains

AIDSbeat

The Red Ribbon Campaign

PRIDE Parade

Tula Yoga Studio

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