Customer Service Professional Experience

Reginald Kwaw Mensah Adams

** ***** ******, ******* **** - Accra

Box KN 3521, Kaneshie - Accra

Mobile: +233.246.744.647

Email: ************@*******.*** ¦ Skype: reggiefamous Career Objective

Enthusiastic, reliable and friendly individual who works hard to achieve his potentials. Adaptable, committed, organized and ready to build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization goals and climb the career ladder through continuous learning and commitment. Personal Skills

Proficiency in Microsoft Office Application

Adaptive to changes in work environment and a self-starter

Ability to work in either part of team or on an individual environment

Professional work ethics, excellent interpersonal skills and accepting challenges

Excellent communication skills

Summary of Qualifications

Business Management, Bachelor (BSc/BBA)

Certificate in Information Technology (CIT)

Diploma in Business Studies (Accounting Opt.)

Senior High School Certificate

Junior High School Certificate

Other certificate

Certificate in Basic Banking Administration – BILD Training hub (Accra)

Certificate in The Art of Customer Service – BILD Training hub (Accra) Education

Ghana Technology University College June - 2015

BSc. Degree in Business Administration (Mgt. Option)

Ghana Technology University College 2009

Certificate in Information Technology (CIT)

University of Professional Studies 2008

Diploma in Business Studies (Accounting Option)

Accra High School 2005

S.H.S Certificate

Great Lamptey Mills School 2002

J.H.S. Certificate

Employment History

Ghana Ports and Harbours Authority, Tema Port Sept. 2015 – Present Position: Personnel/Administration Supervisor – Golden Jubilee Terminal (NSP) Professional experience:

Supervise and coordinate the activities of staffs

Monitoring staff performance and attendance

looking after the health, safety and welfare of all employees

Conduct orientation programs for new employees

Determine leave entitlements

Be involved in staff training and development, preparation of job descriptions, staff assessments and promotions

Review and answer correspondence

Provide secretarial or executive services for committees Fidelity Bank, Ghana April – May 2014

Position: Fidelity Smart Account Agent

Professional experience:

Opening of smart account for non-bankers

Handling customer service

Basic banking administration

Vanguard Assurance Co. Ltd Jan. 2014 – March 2014

Position: Sales Representative

Professional experience:

Prospecting & Selling Life Insurance products to a target market

Working in a team to achieve a sales target

Assist in the implementation of marketing/sales projects

Preparing sales reports to sales manager

Bourne Global Estates and Investments Oct. 2013 – Jan. 2014 Position: Head Supervisor

Professional experience:

Interpret and ensure self and subordinate employees are in compliance with company policies and laws

Provide leadership and manage the unit/program/department, make decisions. Solve problems

Manage the employee hiring process, develop or update job descriptions; develop performance expectations

Manage employees and team performance, provide new employee orientation; provide adequate training for employees

Manage and ensure effective employee/labor relations, create an ethical, non-discriminatory and safe work environment

If applicable, establish and manage a budget, approve expenditures, initiate and sign appropriate paperwork

Airtel Communication Ghana Limited May 2010 – Nov. 2012 Position: Direct Sales Representative

Professional experience:

Direct sales of Airtel product

Monthly report to supervisor

Providing Customer service

Nellis Guest House (Dansoman) 2008 - 2009

Position: Head Supervisor

Professional experience:

Perform front office and reception duties

Determined work requirement and allocation to domestic Housekeepers, luggage potters

Maintained attendance records and rosters

Explain and enforce safety regulations

Oversee the workers to resolve problems

Broadway Computer Service (Abossey Okai) 2006 - 2008 Position: Sales and Marketing Specialist/Customer relation officer Professional experience:

Performed day-to-day product sales, marketing, and service activities.

Accounts reconciliation, dealings with query, invoicing and data processing

Providing Customer Service

Membership

Ghana Technology University College Business School Association (GTUCBSA)

Diploma In Business Studies Students’ Association (DBSSA) Interest and activities

Football, Cycling, Volunteering, Cooking, Reading, Sightseeing Personal Profile

Language: Fluent in English, Twi, and Ga.

Nationality: Ghanaian

Date of Birth: 5th June, 1986

Marital Status: Unmarried

References:

Mrs. Patience Brown-Enimil

Ghana Ports and Harbours Authority, Tema Port

PRIN. PERS. / ADMIN. OFFICER – GJT

Mobile: 020-***-****

Email: ******-*****@**********.***, ******@*****.*** Mr. Raphael Anani

(AIRTEL GHANA LTD/ACTION SALES CONSULT)

Mobile: 026*-***-***, 026*-***-***

E-mail: *.********@*****.***

Mr. Martin Boahen

Head Supervisor

BGEI

Mobile: 024*-***-***

E-mail: ************@*****.***

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