Project Management

mailto:************@*****.***

Executive Summary

As Successful Software Professional with 25+ years of IT experience as a Sr. Business Analyst in full life cycle of projects from inception to post-implementation. Successful track record in managing System Development Life Cycle (SDLC) Mainframe, Data warehouse applications, telecommunication applications, ecommerce applications and client-server applications in different verticals.

Worked with the product manager or project sponsor to document the product’s vision and the project’s scope, Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.

Study the existing system for understanding As-Is business processes and finalizing To-Be process after Gap Analysis and preparing and evaluating alternative workflow solutions.

Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.

Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.

Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.

Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

Studied the existing system for understanding As-Is business processes and finalizing To-Be process after Gap Analysis.

Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

Participate in requirements prioritization, Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.

Enter, manipulate, and report on requirements stored in a commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.

Manage requirements traceability information and track requirements status throughout the project.

Manage changes to baselined requirements through effective application of change control processes and tools. Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools.

Conducted Joint Application Development (JAD) sessions to bring system development team and end users with different backgrounds.

Robust knowledge on creating ETL solutions in enterprise wide data warehouse environment

Implement ways to reuse requirements across projects. Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates, identified the skill gaps by conducting reviews of organizational resource requirements.

Educational Qualifications :

B.S. Physics

Visa Status : US Citizen

Trainings and Certifications:

Completed the prerequisites for PMP certification 40 hrs of training.

Technical Skills

Languages : COBOL,PL/I, JCL, SQL, PL-SQL .NET,JAVA Java XML, J2EE

Databases: DB2,DDL, IMS DB, ORACLE, VSAM

Software/Tools: TSO/ISPF, CICS,SPUFI, MS-Project, Pro*C, Crystal Reports MS-OFFICE,CoolGen.VISIO

Operating Systems: MVS/XA, MVS/ESA, VSE/ESA WINDOWS-XP, UNIX

Hardware: IBM 3090, ES 9000, IBM PC

Version Control: CHANGEMAN, ENDEVOR, Visual Source Safe

Testing Tools: XPEDITER,VIASOFT,INTERTEST, SMARTTEST, QTP,TOAD, Win Runner, Test Director, Quality Center, ALM, Load Runner, Quick Test Pro,

Applications: FINANCIAL SERVICES, BANKING SERVICES, HUMAN RESOURCE, INSURANCE,AIR LINE,HEALTH CARE

Experience

Sr. Business Analyst (Testing) November 2014 – Till Date

Vision Soft International Inc. GA

Client :Medicaid IT Services, Clemson University,State Of South Carolina

Web Portal

Different types of Claims may be entered based on provider requirements such as the ICD9 or ICD10 versions of Professional (CMS-1500) and Hospital (UB-04) Claims for Medicaid Subscribers.

Capabilities include:

New Claim entry,New Claim Status Section criteria, New Claim Status Summary information, New Security Features

ICD9 and ICD10 Claim Entry information, Claim Attachments Entry, Claim Attachments Viewing from multiple places.

EDI Transaction ([270/271], [276/277]) Online Logging report summary and Detail and External Document Viewer created in the dashboard Etc.

Contribution:

Assisted PM in setting realistic project expectations and assessing impact on the plans and organization using MS Project

Used HIPAA 4010 transactions to support the analysis of current business processes and work with management to improve and implement enterprise solutions to ensure compliance and got involved in designing future state processes for HIPAA 5010 transaction processing EDI's 837,835, 270, and 271.

Analyzed HIPAA 5010 related to 837,835, 270, and 271. Transactions and performed gap analysis between the 4010 and 5010.

Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented them using Rational ReqPro.

Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.

Analyzed business requirements, performed gap analysis and segregated them into high level and low level Use Cases and Activity Diagrams / State Chart Diagrams using Rational Rose, thus defining the Data Process Models.Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.

Developed the business anomalies workarounds and described them in documentation and presented the matter to the upper management for review.

Developed non-functional requirements and documented them as Business Rules, Quality attributes and constraint documents.

Interacted with database developers for formulating the ER diagrams and data flow diagrams.

Responsible for GAP analysis of ICD9-ICD10.

Involved with ICD10 implementation testing.Effective communication made possible between the developers and the end-clients to guarantee that development efforts were within the scope of the project and the development was as expected.

Worked with SME on PLEXIS Quantum Choice to understand the Benefit Plans configuration and the Claims Adjudication process.

Held regular JAD meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.

Facilitated smooth transition of the project from the project environment to the live environment.

Worked with QA lead in validating Test Plan and Test Scenarios.

Used HP Quality Center for tracking Defects and tracing requirement functionality performances.

Executed test cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.

Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release

Adhere to standards and strictly follow the SDLC process while working on tasks.

System Analysis to collect business requirements. Preparing Unit Test Plans to cover all possible Test Cases.

Preparing Test Data and Testing programs. Make the necessary changes to DB2 database

Test the SQL for expected functionality System Analysis to collect business requirements. Coding JCLs and PROCs for testing batch programs.

Used TSO/ISPF to create, edit and manage datasets.

Used Xpeditor and Intertest is used for debugging programs.

Used SDSF to read the spool. Used File-Aid to create GDGs.

Environment: IBM Mainframe. SOAPUI

Sr. Business Analyst March 2012- October 2014

CYSTEM Logic Inc. LA.

Client : SUGAR – Apollo Clinic for Diabetics, Associated to Apollo Hospitals Group – Oman

Sugar" Apollo Clinic for Diabetics" is a complete and integrated solution to manage diabetes and offers customized solutions to different sections of the diabetic population based on the recommendations by the American Diabetic Association and the world health organization. Community screening for diabetes, identifying pre-diabetics and helping them prevent / postpone diabetes, helping diabetics with better controls on blood sugar levels and preventing complications of diabetes and early identification of complications of diabetes and their management are all part of this initiative.

Contribution:

Studied the existing system for understanding As-Is business processes and finalizing To-Be process after Gap Analysis.

Worked closely with the client to understand the business requirement, scope of the project, both subject matter experts and the business drivers

Defined the deliverables, resource requirements and work plan for the project, and manage their development and delivery.

Developed effective working relationships with Customers and other delivery centers and ongoing management processes for the project

Ensured that the project is delivered within the financial and quality requirements of the Business

Estimated and planed projects from start to finish, with built in contingencies

Managed, monitored and motivated the cross functional team assigned to the project including the end users

Conducted project presentations and compile reports regularly on progress to stakeholders, team and end user.

Suggests areas for improvement in internal processes along with solutions and project manage accordingly

Established and maintained effective working relationships with clients and stakeholders

Identified main client groups and audiences and determined the best way to communicate project progress and status updates

Developed and maintained the company's products image and identity

Acted as the escalation point for all day to day project issues for clients and stakeholders

Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed:

Business Requirements Document, Use Cases, GUI, Screen and Interface designs

Successfully engaged in multiple initiatives simultaneously

Worked independently with users to define concepts and under direction of project managers

Derived and challenged business units on their assumptions of how they will successfully execute their plans

Developed requirements specifications according to standard templates, using natural language.

Collaborated with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

Liaison between the business units, technology teams and support teams

Environment: Web-based platform with JAVA,JSP, J2EE, JavaScript, Linux, QC 9.2, ORACLE,, HP QTP Win Runner, Test Director, Quality Center

Business Analyst (Testing) May 2011 –February 2012

Buccaneer, MD

The project is for Centers for Medicare & Medicaid Services (CMS). Buccaneer is the testing contractors for CMS.

The project is for Centers for Medicare & Medicaid Services (CMS) .The MARx System is an application that validates enrollment related beneficiary requests and, if the requests are valid, enrolls and disenrolls beneficiaries in Managed Care Plans and/or Prescription Drug Plans offered by Medicare-approved contractors (“Plans”). Each month, MARx calculates Medicare payments for each Plan, summarizing the enrollment and adjusting payments for changes in membership and beneficiary status. MARx also exchanges information about the enrollees, contracts, and payments with the Medicare Beneficiary Database (MBD), Risk Adjustment Processing System (RAPS), Payment Reconciliation Summary Reports (PRS), enrollment database (EDB),the Premium Withhold Subsystem (PWS), Drug Data Processing System (DDPS).the Health Plan Management System (HPMS), and the Automated Plan Payment System (APPS). In addition, MARx generates a broad suite of reports used primarily for managing the payments.

The MARx application includes both online and batch processing capabilities. Plans submit transactions to MARx as batches, and MARx updates its records on the database, calculates payments, and generates daily and monthly reports. The User Interface (UI), or online portion of MARx, is available to Plans for researching problems. CMS users have more extensive UI privileges, and can use the UI to update as well as view records.

Contribution:

Create Test documentation in Quality Center, such as business scenarios using a business, functional and technical requirements for specifications.

Coordinate with System analyst and test specialist to carry on testing.

Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.

Make the necessary changes to DB2 database

Test the SQL for expected functionality

Created Test Data for multiple flows including creation of text data flat files, database inserts /updates

Testing the software with Test Cases and manipulated test data

Test the DB2 using SPUFI for expected data

Performed Regression Testing as and when the bugs got Fixed and checked weather the application is free from bugs.

Performed Performance Testing, Functional Testing, Load Testing and User Acceptance Testing (UAT).

Tested EDI Processing extensively.

Environment: IBM Mainframe.

Sr. Business Analyst January 2007 - April 2011

DEVIX, NY

A complete eCommerce solution that automates advanced business processes and strategies enabling clients to realize considerable economies of scale. An easy to use yet robust platform with unlimited scalability, DEVIX Commerce Suite is uniquely tailored to fit any business.

Commerce Suite Components are Merchandising, RMA and Reverse Logistics, Order Management, Shipping, Accounting, Billing, Warehouse Management, Inventory Control, Purchasing and Marketing.

Contribution:

Studied the existing system for understanding As-Is business processes and finalizing To-Be process after Gap Analysis.

Created the documents which prioritize Software requirements to acquire stakeholder agreement for software development.

Used Service-oriented architecture SOA for development

Evaluates the results of various testing and validate that the results are consistent with the system or business process specifications

Make an assessment of a change process suggested by the users and proposes the management for required changes.

Work with the product manager or project sponsor to document the product’s vision and the project’s scope.

Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.

Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.

Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.

Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.

Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.

Enter, manipulate, and report on requirements stored in a commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.

Manage requirements traceability information and track requirements status throughout the project.

Create Test documentation in Quality Center, such as business scenarios using a business, functional and technical requirements for specifications.

Coordinate with System analyst and test specialist to carry on testing.

Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.

Defines scope and objectives of all levels of QA testing.

Participate in all aspects of testing, including functional, regression, load and system testing.

Responsible for the overall success of testing. Manages assigned projects from IT Quality Testing through final User Acceptance Testing.

Environment: Web-based platform with JAVA, JSP, J2EE, JavaScript, QC 9.2, ORACLE, Win Runner, Test Director, Quality Center

Business Analyst June 2004 - December 2006

OMI International, Dallas Texas

OMI International, Dallas Texas is a leading provider of supply chain execution and electronic commerce solutions designed for complex, multi-warehouse, multi-facility installations. OMI’s integrated applications provide end-to-end supply chain management enabling enterprise-wide procurement, e-procurement, warehouse management systems, and specialized order management with real-time product visibility throughout the organization.

Contribution:

Engineered new business process to streamline business execution without having to introducing new software.

Developed project work plan and resource planning for the software implementation.

Created and executed client training after identifying the training needs.

Designed and gathered business performance metrics to measure process improvements.

Designed and implemented integration amongst legacy, middle ware, and the new software systems.

Improved application performance via streamlining queries and software functions.

Analyze problems and solve on a day to day basis with appropriate 360-degree user communication.

Involved in batch cycles monitoring and ABEND fixing which part of production support is and creating ABEND logs for future reference. Providing the permanent fix the frequently getting abends.

Working with CICS, IBM MVS, SPUFI, ISPF, COBOL, VSAM, JCL, DB2, SQL & File-Aid, Panvelet, Xpeditor, Intertest, CA/Db2 tools, TSO, BMC Db2, FileZilla for FTP, Web requesters & Connect Direct etc.

Created regressive test plans and conduct unit testing.

Work with Client I/T Management & staff for co-ordination of System and end user testing.

Participate in Client/Team meetings send regular status updates and Task assignments to the Team members.

Implementation of application changes as required, in accordance with OMI SDLC policy.

Assess user inquiries and work with I/T management to determine priorities.

Create weekly status report and participation in team meetings.

Providing class room training related to technology & application to the team and new joiners.

Environment: IBM Mainframe.

Business Analyst November 2001 – May 2004

Charles Schwab

The Enhancement Project, The Software “ Schwab One”, brokerage account is to trade stocks, bonds, mutual funds and other securities online. The brokerage account offers easy access to a wide range of investments and built-in cash management features.

Contribution:

Responsible for creating functional requirements for web-based technology projects with a sufficient understanding to allow for sign-off from business stakeholders, and provide sufficient detail for use by technical staff. Facilitates the creation of documented business requirements.

Helped in the creation of achievable project scope by facilitating communication between business and technology management.

Responsible for the managing changes to project requirements by administering the company’s standard change management processes.

Structures and leads the user acceptance test effort to ensure that products created match business specifications.

Environment: IBM Mainframe.

Sr. Business Analyst June 1998 - October 2001

AMIS Aircraft Maintenance Information System (AMIS) for United Airlines USA. The project was SAS DB2 to COBOL DB2 conversion.

Aircraft Maintenance Information System (AMIS) is designed to help aircraft owners and maintenance organizations reduce their operation costs by introducing effective aircraft maintenance planning. AMIS can be used for any type of aircraft including helicopters. Aircraft manufacturers usually have standard maintenance schedules for each type of aircraft, which are primarily targeted for high utilization aircrafts. Such maintenance is usually scheduled by flying hours, and there are aircrafts not flying as often are on schedule is called Low Utilization Maintenance Schedule, or LUMS. AMIS is designed to accommodate both schedule as well as LUMS maintenance.

Contribution:

Studied the existing system for understanding As-Is business processes and finalizing To-Be process after Gap Analysis.

Training on domain Knowledge Transfer and SAS training

Planning a conversion strategy which will keep original functionality remains the same.

Scheduling, tracking, controlling of the development.

Analysis the existing Software find the SAS Logic

Designed functions and operations, described in detail, including screen layouts, business rules, process diagrams and other documentation.

The output of this stage will describe the new system as a collection of modules or subsystems.

Created design elements described the desired software features in detail, such as functional hierarchy diagrams, screen layout diagrams.

Also created business rules, business process diagrams, pseudo-code, and a complete entity-relationship diagram with a full data dictionary.

Developed project plan, managed and controlled the triple constraint through proper tracking and performance measurements.

Worked closely with business users in gathering requirements and converted that to use cases.

Analyze requirements during the requirements analysis phase of projects. Keep track of the new requirements from the Project, Forecast / Estimate the Project future requirements.

Escalate the issues in the application to the Client. Organize the weekly meetings.

Attend the regular client call and discuss the weekly status with the client. Act as the single point of contact between Development and Testers for iterations, testing and deployment activities.

Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.

Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization

Environment: IBM Mainframe.

Team Leader June1994 - May 1998

Orange Communications U.K.

The Project was a conversion project, ORACLE 6 to ORACLE 7, Forms 3 to 4.5 . The system was an allocation of BTS (Base Transmitting Station) and the concern circuits to BTS. The system developed to keep with the fast growing usage of cellular phones in UK.

Contribution:

Preparation of technical functional specifications.

Reviewed the Detail Design document, Traceability Matrix and Unit Test cases for Enhancements

Performed analysis, coding, unit testing of new modules for the enhancements.

Written database triggers, PL/SQL Procedures

Environment: Windows NT, ORACLE, Forms 3 to 4.5, Pro*C, SQL*Loader,PL/SQL,Report 2.5, Vi Editor

Programmer/ Analyst June1992- May 1994

Syntel Software India, Client: AIG

Claim Litigation System (CLS) - this off-shore project consists of converting VSAM to DB2 Conversion.

Contribution:

Analyse the system for the enhancement and modifications

Preparation of test cases and unit test plans.

Used TSO/ISPF to create, edit and manage datasets.

Coded new programs and modified existing programs in COBOL II, CICS, DB2 and VSAM.

Designed new and modified existing screens using CICS BMS.

Created VSAM files and DB2 tables to store and access data.

Environment: Environment: IMS,COBOL / CICS, MVS/ ESA,JCL, DB2, VSAM, FILE AID, TSO/ISPF, SPUFI, QMF, SDSF, XPEDITER,VIASOFT,INTERTEST, SMARTTEST MS-WORD AND ENDEVOUR

Programmer/ Analyst June 1989- May 1992

Unit Trust of India (UTI) India

Secondary Market Operations System for stocks trading

Contribution: Report generation, Coding of forms, Unit testing and integration.

Environment: UNIX ORACLE 6.0, FORMS 5, REPORT WRITER 3.5 AND PRO* C.

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