Customer Service Sales
Resume:
Natalie N. Corley
**** ******* ******* **, ******, TX 77396
**************@*****.***
OBJECTIVE Energetic, enthusiastic individual with administrative / customer service / sales /purchasing experience seeking a challenging position with a progressive organization offering opportunity as warranted by demonstrated ability.
QUALIFICATIONS Offering high level of administrative/Managerial and organizational skills with attention to detail. Proven leadership experience through customer service, communication and interpersonal skills. Professional demeanor and appearance, with upbeat personality. Experience in document formatting, proofreading and ability to type 50 wpm.
SKILLS MS Word, MS Outlook, MS Office, Excel, MS PowerPoint, PeopleSoft, Sage Line 500, Sales Logixs, Quote Works, Quick Books, Mazimizer, JDE, Endeca, Windchill, SharePoint, Great Plains, Kwik Tags, Tabware, SOS, MSS . Content Central
EXPERIENCE
12/2015- Present Alliance Supply Management Houston, TX
Marine Buyer
Inventory analysis, reporting,reordering
Quoting products and services- uses competitive sourcing and pricing
Creates and issues POs to vendors
Expediting all Deck and Engine POs
Forecasting for inventory
Vendor liaison – seeks out new vendors and sets up accounts in ERP system
Provides assistance to managers on various projects
Upkeep on vendor and product maintenance
Communicates and interacts with warehouse staff on all orders, substitutes and stock discrepancies
Communicates with dispatchers to ensure online delivery
Ensures KPI measurements are met
Customer Relations
E-Sourcing
Strategic Sourcing for good or services
Negotiating supplier contracts
Vendor performance review
01/2015 – 05/2015 Superior Energy Services-Marine Division Houston, TX
Buyer (contract)
Organize requisitions with proper account coding in financial system
Enforce that requisition forms are signed in and submitted before the sourcing process begins
Procure all goods and services for capital projects
Prepare Purchase Orders for all purchased goods and services within Great Plains
Complete and maintain necessary reports and records in a timely and organized manner following all applicable procedures
Verify and code invoices to proper general ledger accounts in preparation for input into financial system
Track packages/equipment purchased to ensure receipt prior to payment of invoices
Obtain authorized approval signatures to ensure financial responsibility for all purchases
Other duties as assigned per the Business Management Office
Obtains bids and issues purchase orders for materials and services
Sourcing for materials and services(E-Sourcing & Strategic sourcing)
03/2014-01/2015 Xtreme Drilling and Coil Services Houston, TX
Corporate. Purchaser
Performs duties and assignments as necessary in the absence of the Project Procurement Manager.
Performs other related duties as assigned by management
Implement and manage the procurement policies, best practices and strategic sourcing plan across the region to ensure that the supply of goods and services meets the objectives of the business whilst adhering to the company’s legal, tax and trade compliance policies.
Monitors key contract compliance requirements
Implementation of procurement software and systems
Weekly reporting on Rig costs and spends.
Issuing and monitoring of Purchase orders
Forecasting for future Rig requirements
Liaison between suppliers and the procurement department
Product quoting
System maintenance for inventory
Sourcing for materials and services(E-Sourcing & Strategic sourcing)
Domestic and international Logistics coordination
Training internal staff on new procurement systems
Purchasing of Rig consumables
09/13- 02/2014 Weatherford International Kingwood, TX
Product Line Coordinator/Project Manager
Create and prepare reports for planning purposes regarding upcoming activity
Document activity within the internal software system with details and accuracy which starts with their responsibility for the initial job creation
Provide excellent customer service skills and maintain a professional attitude while interacting well within the department, handling and processing incoming calls.
Liaison between internal and external clients acting as one of the primary internal contact interfaces.
Sourcing for materials and services(E-Sourcing & Strategic sourcing)
Prepare daily, weekly, monthly and quarterly reports as needed
Receive and review the Request for Quotation(RFQ)
Prepare a proposal per the specification in the RFQ
Work with customer to keep them updated on progress and anticipated shipping date.
Order Entry- carry out the order process from initial entry to point of invoicing
Hold weekly production meetings to ensure all departments are meeting sales /order deadlines.
Ensure all parts and or services meet compliance regulations
Coordinate with manufacturing and shipping to ensure on time completion of orders and shipping
Procurement of goods for specialized products
Keep track of outstanding POs and initiate expediting
Planning of completion of good
11/11-09/13 Engineered Processes Inc. Houston, TX
Project Manager
Ensure performance goals are met to maximize profits
Develop trends and determine the projected date of completion and estimation of final cost of projects
Purchasing of all materials and services
Sourcing for materials and services(E-Sourcing & Strategic sourcing)
Expediting of all Purchase orders
Coordination of inventory control and logistics
Processing takeoffs on customer supplied engineering drawings
Carry out projects from beginning stages to completion
Full communication with customers/subcontractors on all aspects of projects by being the single point of contact
Implementation of all procedures and organizational skills for staff
Budgeting control
Monitoring of all project activities to assure costs and gross margins
Visiting customers sites to observe and maintain exceptional progress of ongoing projects
Planning of manufacturing deadlines
Marketing of products and services
08/10 – 11/2011 Parker Hannifin-formerly Olaer USA ` Houston, TX
Inside Sales / Customer Service Representative
Answering customer’s questions about products, prices, availability, and product uses and credit terms.
Meeting all sales objectives and handling all aspects of completing a sale.
Maintaining customer records and emphasizing product features based on analysis of customers’ needs and on technical knowledge of product capabilities and limitations.
Preparing sales contracts for orders obtained and submitting orders for processing as well as administrative and operations functions.
Facilitates resolution of inquiries and customer concerns related to the order delivery process.
Coordinates transfers of slow moving inventory within distribution system.
Grow customer base, support efforts to exceed sales goals, increase market share and improve customer satisfaction.
Works with corresponding departments to expedite purchase orders and internal sales orders.
Worked with purchasing on the procurement of good / services
Works with purchasing department to ensure on time delivery and expediting materials
Quoting of good and services
Coordinates domestic and overseas shipments.
Issues MRA’s for customer returns.
Seasonal Work/Part time
01/10 – 04/2010 Beauty Brands Houston, TX
Salon Coordinator
Answer phone; schedule all appointments with 100% accuracy, and by following the appointment scheduling guide, confirmation of customer appointments.
Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
Follow end-of day procedures for closing the salon.
Attend a required number of education classes (as directed by manager).
02/09 – 09/2009 Phoenix Rise Home Improvement Co. Houston, TX
Office Manager
Organizing and scheduling business appointments and agendas.
General office tasks including basic accounting, creating expense reports, proposals, processing invoices, supervising clerical department, communication with customers, mailing, daily filing, copying, ordering office supplies, answering phones.
03/08 – 06/2008 Oceaneering International Inc. Houston, TX
Administrative Assistant Intern (Temporary Position)
Provides clerical support, data entry, assists with mail outs and prepares documents for shipment via FedEx.
Research, compile and scan/print documents, fax, preparation of general correspondence, copy, file, assist with accounting projects, process invoices.
EDUCATION Bachelor Business Management
Present University of Phoenix Houston, TX
GPA 3.5/4.0
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