Office Customer Service
Resume:
Michael A. Van Valen
********.*******@*****.***
Profile:
Over 14 years IT operations experience in the IT field leading building teams. Highly accomplished, solution-driven, and revenue-oriented technical operations professional excelling in process improvement in dynamic environments. I create a collaborative culture with the desire to streamline processes to produce customer centric driven results. This contributes directly to revenue generation and growth, streamlining operations, and affecting turnaround for service organizations. I am an effective collaborator and excellent communicator via multiple platforms. Skilled in relationship building with stakeholders and business partners across multiple organizational levels. Project management certification from Regis University. My combination of technical and soft skills enhances the success of all organizational endeavors through, partnering, driving, and fostering a culture of ownership, accountability and adaptability.
Professional Experience:
Tundra Consulting, On Contract at META - Ashburn VA October 2024 to Present
Support Engineer
Participating in daily construction meetings over multiple sites.
Bring up new leased sites from construction to substantial completion.
Review all closing documents for compliance with the leased agreement.
Review and write new code for controls on alarm notification.
Review and capture errors in new power drawings.
Proactively working with contractors and facility managers to create closing guidelines for documents.
Attend new trainings t support team on new state of the art AI racks and equipment.
Field site walks.
Review construction documents and attend daily construction briefings over multiple sites.
Assist field engineering and controls teams to resolve recurring alarms.
Track data and schedules for leadership on phases and process improvement.
Research and order new and spart parts for the new data centers for turnover at commissioning.
Procuring training for site engineers on any equipment as requested by team and facility manager.
Amazon, Ashburn VA January 2024 to September 2024
AWS Data Center Engineering Operations Technician
Opening a New Build data center building from commissioning to substantial completion.
Monitoring building systems and environmental factors to maintain optimal PUE using BMS/ACS and EPMS software.
Operation of air cooled and HVAC buildings in the Northern Virginia area. I volunteer in facilities around the cluster to gain a broad base of experience and to increase my skill set.
Successfully brought a new build of the latest iteration on line and also support co-locations and leased sites.
Maintaining and repairing CRAHs, Switchgear, Chillers and UPSs to ensure no downtime in the data center.
Managing and scheduling vendors for PFHO and acceptance testing. Scheduling break fix and preventive maintenance.
Renewed NFPA10 and NFPA70E.
Assist field engineering and controls teams to resolve recurring alarms.
Writing SOPs, MOPs and MCMs to create processes that produce solid resolution and are scalable.
Coresite, Reston, VA October 2023 to January 2024
Data Center Engineer
Monitoring building systems and environmental factors to maintain optimal PUE using BMS and EPMS software.
Operation of chiller buildings in the Northern Virginia area.
Preventive maintenance to maintain and repair CRAHs, Switchgear, Chillers and UPSs to unsure no downtime in the data center.
Monitor security operations center activities. Investigate alarms for possible intrusion and penetration. Perform remote hands for telecom in the Colo.
Currently volunteer with the Clarke County director of the school board to coach and train high school graduates for roles in the data center environment. I utilize my experience and contacts to help place them in opportunities throughout the area.
Diagnosing electrical and mechanical issues from drawings.
Maintaining and repairing 2 buildings including electrical, chiller plant, and cometic such as patching sheetrock.
In discussions with leadership to raise standards, become the safety coordinator and teach new techs remote hands and engineering operations.
Verisign, Sterling, VA May 2023 to October 2023
Data Center Engineer
Monitoring building systems and environmental factors to maintain optimal PUE using BMS and EPMS software.
Operation of air cooled and chiller buildings in the Northern Virginia area. I volunteer at headquarters building to learn corporate maintenance to gain a broad base of experience and to increase my skill set.
Preventive maintenance to maintain and repair CRAHs, Switchgear, Chillers and UPSs to unsure no downtime in the data center.
Amazon, Herndon, VA November 2019 to April 2023
AWS Data Center Engineering Operations Technician
Monitoring building systems and environmental factors to maintain optimal PUE using BMS and EPMS software.
Operation of air cooled and HVAC buildings in the Northern Virginia area. I volunteer in facilities around the cluster to gain a broad base of experience and to increase my skill set.
Maintaining and repairing CRAHs, Switchgear, Chillers and UPSs to ensure no downtime in the data center.
Proposed a new use for Plexiglas and HAC containment material which was adopted by leadership and will be implemented cluster wide and expected to be adopted globally.
I coach and train on racks in the data center as well as preparing staff for casualty response related to facility operations and power loss across multiple campuses.
Completed Transformer Maintenance training at AVO Training Institute.
Amazon, Herndon, VA July 2018 to November 2019
AWS Network Technician II
Utilizing and creating processes in a dynamic environment to drive the stability and sustainability of our next-generation networks and making direct contributions in the development of innovative ways to automate and scale the network.
While on the LEVER project provided scaling support and deployment of all data center locations in the IAD and CMH clusters.
Leading a team of 7 on night shift spanning 2 to 3 sites while on Lever project. Setting a record for completing an MCM in a 5-hour window utilizing my experience in project management and process improvement.
Actively participating to establish, create and follow best practices and refine operational procedures.
I led and trained peers and contractors on a special project over the period of 1 year.
Professional Experience:
Frontier Airlines Denver, CO March 2018 to May 2018
IT Configuration Analyst
Working directly under the manager of the project managers to address tasks as assigned to facilitate project completion.
Collaborating with the entire organization to assist in any given project.
Datacenter Migration.
Creating new users across 4 environments for the reservation and ticketing system at Frontier Airlines
Collaborating on all PMO projects from SharePoint workflows to ticketing system templates.
Mapping networks and data flow for network team and development team using Visio.
SmartSource Consulting, Memphis, TN January 2018 – February 2018
Lead Server Migration Tech
Decommissioning and installing new servers, Cisco2400 series switches, cabling, and workstations at Hilton Hotel project.
Providing support for Hilton Hotel staff working with third party vendor on network communication issues.
Supervising and training two team members as well as preparing them to progress to lead opportunities.
Compri Consulting (DaVita), Denver, CO May 2016 - August 2017
Datacenter Engineer/Analyst
Install/Decommission Data center devices (Servers, switches, routers, SAN devices, etc.).
Racking, stacking, Cable management (Pantech and Corning fiber), customer cabling creation and installation.
Planning redundant systems in the datacenter.
Cabling and supporting satellite offices and clinics throughout the Denver region.
The Beck Group, Dallas, TX October 2014 - May 2016
IT Analyst / Data Center Technician
Deploy laptops and routers to remote locations and coordinate the selection of internet providers and bring equipment on line.
Managing Denver office IT operations – Lead on all local projects.
Laptop and network troubleshooting and miscellaneous equipment.
Planning and research equipment needs and placed orders for replacement laptops and peripherals with vendors.
Gathering and reporting statistics to the Dallas HQ to improve weekly for process improvements.
Modis (CoBiz Financial), Denver, CO July 2014 - September 2014
Blackberry Server Decommission/Project Management
I managed project for blackberry server decommission at CoBiz financial.
Contacting all blackberry users companywide to migrate to Windows 8 phones.
Sole management of decommissioning BES server, contacting users and Verizon.
Establishing process to purchase, and train users on new phone operating system and features.
Lutheran Medical Hospital (Modis), Englewood, CO March 2014 - June 2014
Windows 7 Migration/Desktop
Windows 7 migration using SCCM.
Copying user XP profiles to server and utilizing multiple LAN connections from each server to download profile to new laptops.
Averaging 20 machines per day, including delivery and setup.
Apex Consulting (Comcast), Denver, CO October 2013 - February 2014
Datacenter Engineer/Analyst
Install/Decommission Data center devices (Servers, switches, routers, SAN devices, etc.).
Racking, stacking, Cable management (Pantech and Corning fiber), customer cabling creation and Installation.
Supporting mission–critical servers and assisting in maintaining better than 99.99%.
TriZetto, Greenwood Village, CO May 2012 - October 2013
Windows 7 Migration/Desktop
Windows 7 migration using SCCM.
Copying user XP profiles to server and utilizing multiple LAN connections from each server to download profile to new laptops.
Equity Staffing (Prologis), Denver, CO August 2011 - November 2011
Desktop Support
Providing support for local and national users during a merger of two companies and multiple IT environments.
The company utilized Altiris for this migration. Copying user profiles to server remotely.
Compri Consulting (XO Communications), Englewood, CO March 2011 - August 2011
Analyst/Inbound Call Center
Supporting technicians and customers.
Creation of tickets using Remedy ticketing system, utilizing TBS (MetaSolve) and EGAIN programs to investigate circuit status and update customers on progress of resolution.
Equity Staffing (National Renewable Energy Labs), Golden, CO March 2010 - January 2011
Desktop/Help Desk
Performed both desktop and helpdesk (2,000 users).
Performed assigned a cubicle which had walkup access as well as going to users if they were within the building.
Training and supporting hardware and software, including setups of new computers and users, AD password resets and group memberships, VPN issues, XP and Windows 7 troubleshooting.
CH2M Hill, Englewood, CO May 2008 - February 2010
IT Analyst/Desktop
Leading a team of 4 members in troubleshooting in Windows XP, MS Office 2003/7, SMS, Live Meeting, Citrix, Office Communicator 2005/2007 and other software used by customers, as well as Active Directory permissions, groups, and troubleshooting.
Dean's Sprinkler Service, Englewood, CO February 2008 - April 2008
IT Administration
Instructing/training in Windows XP and MS Office 2007, design and implementation of migration, from peer-to-peer topology to client/server topology of the current network.
Consulting with vendors to purchase new software to automate office operations, including: appointment scheduling for the sales department, scheduling service techs, accounting functions, firewall, backup in house and remote.
City of Aurora Water Dept (Internship), Aurora, CO October 2007 - January 2008
Application Support
Troubleshooting and servicing peripheral equipment, such as color and B/W laser printers, UPS, Monitors, Smart devices, etc., searching for software updates and patches.
Advising clients on software developments and feature used to enhance their ability to serve the customer.
TEK Systems (Federal Finance Center), Englewood, CO September 2007 - October 2007
NOC Technician
While working at the Federal Finance Center assisted internal users of the federal finance system by routing problems with network and software to the proper support departments.
Monitoring switches and routers across WAN from consoles.
Ludvik Electric, Lakewood, CO February 2006 - November 2006
Electrical Apprentice
Assisted on the following premier electrical projects, Ameristar Casino, Blackhawk, CO, Denver News Agency Building, Denver, CO, and the Micron Computer Plant in Lehigh, Utah.
High, low voltage, transformer and generator training including LAN cabling.
As a lead apprentice, assigned to a Utah project due to project management logistical skills to enhance material scheduling and reduce slack time.
AutoZone, Denver, CO September 2005 - January 2006
Assistant Manager
Managing the opening of new store with 12 direct reports. Managing daily reports and inventory, sales, deposits, loss prevention, and scheduling, customer service.
Vanmore Contracting, Denver, CO April 2002 - September 2005
Managing Partner
Managing a crew of 12 people we specialized in old home renovation and kitchen and bath remodel.
Bidding and closing, layout and design, materials and research, purchasing, record keeping, custom building wall cabinets and granite and marble work.
Calling on vendors and suppliers to keep open relations and essential communications.
United Airlines, Denver CO / Queens, NY February 2002 - August 1989
Lead Ramp Serviceman
I managed a team of 4 to 50 people in ramp operations and manpower scheduling.
Managing logistics of personnel scheduling mail, freight and passenger baggage.
Snow removal / deicing / Fueling.
Manpower planning and management for a team of 50 persons.
Participated in lessons learned meetings for process improvement.
Education and Trainings:
Regis University, Denver, CO,
Liberal Arts – BA, GPA 3.93. Completed – 2020
Business Management - minor
Project Management certification.
Aurora Community College, Aurora, CO,
Computer Information Systems – AAS, Dean’s List, every semester, GPA 3.82
Awarded “Student success award” for completing 71 credits in one year and maintain Dean’s list.
U S Air Force Academy, Colorado Springs, CO,
Math major, Full Academic and Military Studies.
New Horizons, Englewood, CO,
SharePoint Administration – MS Office and SharePoint Admin 2010, GPA 3.83
WWW.Udemy.COM
Completed:
Introduction to SalesForce Administration
CCNA Introduction to Network Fundamentals 1 & 2
AWS Concepts
PMP Certification from Regis University (Host of the Rocky Mountain Chapter of the PMO)
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