Customer Service Representative
Resume:
Jeanie Mendoza Javinez
Blk. ** Lot ** Phase *-B Deca Homes
Tacunan Mintal, Davao City, Philippines
*************@*****.***
skype: *************@*******.***
CUSTOMER SERVICE & ADMINISTRATIVE SPECIALIST
Offering the following experience in Customer Service and Administration tasks
World-Class customer Service
Excellent Interpersonal Skills
Good memory, Efficient and Speedy
Remain calm in stressful situation
Friendly, Helpful and Patient
Good Communication and Interpersonal Skills
Complaint Handling and Resolution
Customer Fulfillment
Good Personal Presentation
Enthusiastic Team Member
Able to project a Professional Manner
COMPUTER SKILLS
MS Word, MS Excel, MS PowerPoint, MS Outlook and Internet
DEMONSTRATED ABILITIES
General Information
High level of proficiency with all aspects of Microsoft Suite of Applications and capable of learning new programs with success and ease.
Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments.
Filing and maintenance of records with customer service environment.
Transcription of information and documents to customers using computers, mail or fax.
Compiling and keeping financial records.
Customer Service
Excellent computer service skills in greeting clients/customers, determining nature and purpose of visit and directing to appropriate person.
Provision of information to clients, including services provided.
Review and answering correspondence.
Handled customer complaints, encourage a friendly customer-service environment.
Followed up and resolved customer complaints.
EMPLOYMENT HISTORY
Customer Service Representative
July 9, 2014 – March 1, 2016
VXI Global Holdings, Inc. (SM Ecoland, Davao City Site)
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Fashion Stylist
2012-2014
Offsourcing Philippines, Inc Davao City
Able to process orders, prepare customer correspondence, and/or fulfill customer needs to ensure customer satisfaction.
Online English Tutorial (Koreans)
2010-2012
IELTP (Intensive English Learning Tutorial Program)
Clarify and answer questions students have regarding their written English.
Create lesson plans to teach Korean students to read, write and speak English.
Help students learn English grammar, pronunciation and conversational skills.
EDUCATION
Present – San Pedro College of Davao (Business Administration Major in Human Resource and Developmental Management)
REFEREES
Janice M. Javinez
Public Teacher
Jeanette L. Gadiane
College Chemistry Professor
Mary Jaynie Tanguamos
Customer Service Representative
Contact this candidate