Customer Service Representative

Employment History

USA Airduct Cleaning Oct ***4 – Present

Telemarketer / Sales

Contacted businesses and residential homes and solicited our HVAC cleaning services.

Explained products, services, prices and answered any questions or concerns from the customer.

Adjusted sales scripts to better tailor prospects needs and interests for specific jobs or services.

Maintained records of contacts, accounts and work orders.

TM Wireless INC Jan 2014 –Sep 2014

Retail Sales Associate

Professionally and enthusiastically introduced T-Mobiles Services, Plans, Products and Devices to customers.

Effectively evaluated the customers’ needs based on services, plans, cost, features, devices, products and made appropriate recommendations.

Maintained a high level of understanding on multiple devices, products and services, promoting and selling products and services to customers.

Assure proper appearance and functionality of POP displays and electronic equipment.

Consistently met and exceeded sales goals within our established guidelines and procedures.

Reported daily numbers. Based on customer contacts, closed sales, Accessories and other metrics required.

Maintained and UP-beat CAN do attitude.

Participated in required trainings, conference calls or other related events as instructed.

Universal Studios Hollywood Theme Park Oct 2010 – Aug 2012

Customer Service Food Specialist

Performed a variety of customer service-related responsibilities

Welcomed and greeted guests

Answered guest menu questions and concerns, making sure the customer felt satisfied with their experience in our venue

Took orders

Maintained cleanliness standards in accordance with both company standards and the Department of Food and Nutrition standards

Performed other duties as assigned by the lead and manager with regards to inventory, training, handling customer complaints, and refunds

Gravity Defyer Mar 2010 – Feb 2012

Customer Service Representative /Sales

Processed new client accounts

Implemented changes and maintaining existing customer accounts

Data entry

Filing duties

Tracked existing order’s via USPS or UPS

Answered any product and service questions or concerns

Involved in account management including canceling, up-selling, processing exchanges, informing customers of current deals and promotions and taking payment information

Handled product recalls and/or explained any delays in product shipments to our warehouse

Handled escalated calls and answered any questions in reference to our company policies

Assisted the accounting department by processing refunds

Assisted our warehouse department by preparing orders, processing orders, pulling the materials needed, placing orders in the delivery area, and recording inventory

Life Alert Emergency Response Mar 2007 – Feb 2010

Emergency Dispatcher

Received inbound calls or alarm system calls from the subscriber or responsible parties regarding emergency or non-emergency police, fire service, or EMT for departments within their city

Questioned the caller to determine their locations and the nature of their problems to determine the type of response needed

Maintained access to, and security of highly-sensitive information

Dispatched units in accordance to company policy with established procedures

Recorded details of the call into the subscribers account

Relayed information and messages to and from emergency site to responsible parties and all other individuals or groups requiring notifications

Established a monthly test with the subscriber to ensure their unit was in proper working order

Performed an array of customer service responsibilities including data entry, filing, handling and resolving customer complaints and issues, responding to subscriber inquiries and concerns, following up on customer interactions, processing unit orders, forms, applications and requests, setting up new customer accounts, and providing pricing details

Trained new team members

First American Corporation Nov 2004 – Jan 2006

Customer Service Representative / Dispatch

Received inbound customer calls regarding new and existing service requests

Assisted customers by answering any questions or concerns they might have about their home warranty coverage

Documented all calls in the companies system FALCOM

Processed and created work items from claims and/or work orders

Canceled or re-opened claims or work orders

Provided the homeowners with all relevant information pertaining to their home warranty contract, claims, or work orders

Handled various dispatch responsibilities like resolving homeowner and contractor scheduling conflicts, assisting the contractors with basic questions regarding home warranty procedures and policies

Skills

Strong work ethic

Team-oriented mentality

Professional and Business Ethics

Verbal and Written Communication skills

Excellent Interpersonal Skills

Stress-tolerant skills

Escalated call experience

Problem-solving skills

Time management skills

Analytical skills

Willingness to learn

Organizational and Merchandising Skills

Cellular/Wireless Experience

Self-Motivated

Bilingual (Spanish)

Retail, Sales, Customer Service Skills

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