Sales Maintenance

VISHNU SREE GOPAKUMAR

[**** EMERALD ST, APT **, TORRANCE, CA 90503]

[EMAIL:act9c1@r.postjobfree.com, PH: +1-510-***-****]

Over 5.5 years of IT experience in Siebel Configuration, EIM, Scripting and Workflows. Also having experience in Development, Production Support, Integration Testing, Enhancements and Maintenance of Siebel Application. The responsibilities and technical experience details during this span are:

# Good hands-on experience in working on UI Level Changes, Joins, Links, MVLs, Calculated Fields, BC and Field User Properties, creating symbolic strings, DVM, JMS Configurations, Workflow design, EIM mapping creation and ifb file creation on multiple release items.

# Have good knowledge of Informatica Power Center for table load and Working knowledge in PL/SQL.

# Currently hold the responsibility of Shift Lead & Siebel Technical Consultant for Siebel Application Support and Maintenance.

# Involved in Discussions for proposing new Solution for system improvement and Value addition.

# Responsible for the Functional and Technical design, configuration, testing and deployment of items identified for the Go Lives and other value add for Siebel Application and Business Clients.

# The SPoC for the data correction and fixes related to integrated systems and EIM related activities.

# Key member responsible for near 100% SLA Adherence across a year.

# Good experience and knowledge in Support Process (Incident, Change and Problem Management).

# Handy experience in Salesforce.com as Admin and Developer Beginner.

TECHNICAL SKILLS, TOOLS & TECHNOLOGIES FAMILIARIZED:

# Siebel Configuration

# EIM Configuration and IFB File creation

# Siebel eScript and VB Script

# Siebel Workflows

# Siebel Administration

# Informatica

# Toad

# Oracle PL/SQL # SQL Loader

# Excel Macro: For developing tools # Unix Shell Script

# Autosys

Project Name: STARS Call Center Application Support and Maintenance Project

Duration: 1.5 years

Role: Siebel Technical Consultant

Details:

Siebel Technical Consultant for a large Automobile Financing company which covers more than 30 countries and regions. STARS is a Siebel application (Version: 7.7.2.12) which is used by Customer Sales Representatives (CSR) for Servicing of the Customers who have availed Loan.

The project involves monitoring daily, weekly and monthly jobs, Maintenance and Support for any issues related to STARS Siebel Environments, Bug Identification and fixing through Monthly releases.

Project Name: STARS Core Development Project

Duration: 2.3 years

Role: Siebel Technical Consultant/ Developer

Details:

Siebel Technical Consultant/ Developer for Enhancement Projects in for the same Client application previously Supported.

Key Enhancement Development works done:

# Service Request Bulk upload process design and implementation.

# Persistent Notepad Functionality and Applet level PDQ Configuration in Siebel.

# Vehicle Title Management Functionality Addition.

# Compliance Project for Data Pattern unification over Interfaced Application.

# Siebel Search Center Optimization to reduce number of Clicks.

# View creation in the Siebel Database for data load to new Sales Force Application by Informatica.

VALUE ADDS AND TOOLS DEVELOPED:

# Auto run of EIM Process based on the inputs provided in the Excel.

# Automation of Data Collection for Call Center Trainees from the Application Training Environment.

# Tool for Business Client for Data on Application Usage for Daily, Weekly and Monthly Reports.

# Tool developed for srf Migration during deployment: for reduction of Human errors and issues.

# Various other Tools Prepared for Effective and Easy Monitoring with Reduced Effort.

RECOGNITIONS:

# Infosys Manufacturing Unit Level Spot Award, April 2012: For Successful go-live of critical March Maintenance release.

# Star Performer Award during Client Visit, 2012: For effective Trouble Shooting and Testing resulting in Reduction of Known Issues related to Application Interfaces.

# Most Valuable Player Award during Client Visit, 2013: For Overnight development, testing and Successful Import of 350K Service Request for affected Customers of Sandy Super Storm.

# Most Valuable Player Award during Client Visit, 2014: For showcasing good technical ability and reasoning in achieving milestones like Windows 7 upgrade, Siebel Search Center Optimization, Sales Force Data Migration and other Core Projects.

# Identified for the “High-Pot” group across the Manufacturing Unit in Infosys Ltd.

# Received High Performance rating of 1, 1+ and 1+ in the last three years.

# Oracle Certified e-Automotive Expert.

# 2006 - 2010 Bachelor of Technology (Electronics & Communication Engineering) Cochin University of Science and Technology, Aggregate : 74%

# 2006 12th Grade- Indian School Al Ghubra, Sultanate of Oman. (CBSE)-Physics-Chemistry-Mathematics-Biology, Aggregate: 88%

# 2004 10th Grade- Indian School Al Ghubra, Sultanate of Oman. (CBSE)- High School, Aggregate: 92%

Date of Birth : 03 February

Passport : J1340568

Nationality : Indian

Languages Known : English, Malayalam, Hindi, Tamil and Arabic

Visa: H1B

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