Customer Service Manager

MONA SHARMA

**-** ****** ******, **. Rego Park, NY 11374

*********@*****.*** • 646-***-****

Objective

Seeking to obtain a challenging Assistant to Senior Property Manager Position to utilize 15 years of experience in the property management and real estate industry with a proven track record of outstanding service.

Experience:

LeFrak Maintenance Service, Corona, New York

Residential Property Administrator/Tenant Relations February 2011 to present

Customer Service:

Assess individual needs of residents; make appropriate referrals to agencies and follow through with each agency to ensure adequate linkage has occurred.

Interact with trade managers and supervisors for resident follow up.

Develop and maintain accurate individual case files.

Accept service requests from residents and route appropriately.

Create resident notices regarding water shut downs, elevator, boiler repairs, and third party vendor/contractor work.

Issue electronic keys using C-Cure 9000 software.

Oversee day to day administrative functioning of the Property Management department.

Draft and distribute notification letters to residents for smoke detectors, water tank cleaning, elevator inspections, and garbage disposals.

Act as standby Property Manager when required.

Work closely with Property Managers and building staff to identify residents needing assistance.

Property Maintenance:

Input/update vacancies in Yardi Voyager software.

Responsible for preparing vacate apartments to be market ready.

Process requisitions for building supplies using Ivalua software.

Reconciliation of purchase orders placed in Ivalua software with building management, vendors and the property manager.

Generate weekly property performance reports utilizing Yardey Voyager and IValua..

Compliance and Violations:

Monitor HPD, DOH, DHCR and Section 8/HQS violations status, obtain proposals, monitor repairs and send dismissal forms to HPD/DOH and Section 8.

Other Duties:

Bill tenants for various jobs; i.e. if apartment is damaged while occupancy, installation of new carbon monoxide detector, smoke detector, and new appliance charge if applicable.

Kings and Queens Residential, Rego Park, New York

Administrative Assistant March 2007 to February 2011

Responsible for all Lead Paint inspections in residential properties for Kings and Queens Residential and Lefrak City.

Provided quarterly lead paint reports to property managers.

Assisted Property Manager with general administration of the property.

Performed related management functions regarding the daily operations for management.

Better Life Renting Corp, Rego Park, New York

Administrative Assistant/Licensed Salesperson February 2000 to February 2007

Responsible for Queens and Westchester rental properties.

Present property to prospective tenants.

Prepare and process lease, enter lease information in Abstract program.

Front desk receptionist, customer service, filing, data base and records management.

Skills and Proficiencies

Excellent customer service skills.

Exceptional written and verbal communication skills.

Detail oriented and ability to multitask.

Strong organizational skills.

Well versed with Yardi Voyager, Ivalua and C-cure9000 software.

Proficient in MS Word, Excel, Outlook.

Fluent in Hindi, Urdu and Gujarati.

Licenses and Certificates:

Real Estate Salesperson License

Notary Public

Grace Hill Online Training

Education

Associate Degree in Business Administration - Plaza College, New York

Bachelor of Arts degree from St. Xavier’s college - India

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