Information Technology Management

NABIL M. AREF

MSEE, CISSP, MCSE, MCDBA, CCNA

***** *** ****** *** . *** Jose, CA 95124 . *******@*****.*** . 650-***-****

OBJECTIVE

To obtain a position that will challenge my management and technical skills in Information Technology. I am looking for an environment to grow my knowledge through responsibilities relating to emerging technologies and the evolving global marketplace.

SKILL HIGHLIGHTS

Focused on achieving bottom-line results while implementing new technologies and approaches to provide business solutions to a diversity of technical environments while keeping security in check.

Exceptional at the introduction of new cutting edge applications and systems that ultimately benefit the company.

Proven record in delivering medium and large scale, deadline intensive projects under budget and on time.

Outstanding team management skills, mentoring and project management.

Professional, fast learner and analytical.

EXPERIENCE

Openspan Inc San Jose, California

Director of Information Technology April 2015 – Present

Lead the efforts to integrate network infrastructure between Enkata and OpenSpan during the acquisition while serving existing Enkata customers as SAAS.

Consolidate and integrate three datacenters into one datacenter with no interruptions to customer SLA.

Manage Information Technology group supporting corporate, development and production infrastructure with four fulltime staff.

Lead efforts to sustain a 99.99% SLA to customers by utilizing multiple monitoring including What’s Up Gold, Dell Open Manage, and Zabbix.

Virtualize all critical production environments utilizing High Availability features of VMWARE 5.1 infrastructure and Open-E SAN resources.

Direct and prioritize the work load of IT team.

Perform liaison duties between users, operations and software development in the areas of systems design, modifications and troubleshooting.

Analyze business needs presented by the executive management and clients and recommend technical solutions.

Lead key initiatives that introduced new technologies by building environments for Tableau technology, Cassandra, CallMiner, VCloud Director and Hyper-V.

Ensure the consistency and maintainability of the infrastructure by creating, maintaining, and enforcing IT standards/procedures.

Serve as main point of contact and communicate relevant IT related information to executive management.

Interact with internal clients to resolve IT related issues via internal ticketing system.

Responsible for support plan for 24x7 operation and testing these plans.

Oversee corporate and production backups, disaster recovery, and business continuity planning.

Relay relevant IT related information to the company in a timely manner.

Own systems and technology in partnership with business operations team.

Secure all computer, network and communications systems against threats of theft or loss of Intellectual Property from insider and outside threats.

Maintain the necessary governance, documentation and SSAE auditing services for IT procedures and policies.

Prepare and review performance evaluations for network support, systems administrators and helpdesk staff within IT department.

Plan and control IT expense budget, assets, purchase requisitions and vendor management.

Manage all purchasing of software, testing, development implementation and maintenance.

Evaluate new IT technology to enhance infrastructure.

Enkata Technologies Redwood City, California Information Technology Director July 2008 – March 2015

Managed Information Technology group supporting development, production and corporate Infrastructure.

Led the IT team on daily basis at the operational level to accomplish daily tasks and complete IT projects on time and budget.

Mentored the global IT team in two corporate offices to ensure high levels of accountability, productivity, and quality, supporting infrastructure in three datacenters.

Led efforts to sustain a 99.99% SLA to customers for their SAAS environments.

Plan and manage IT infrastructure including networking, telephony, data warehousing, security and IT helpdesk.

Setup virtual infrastructure utilizing VMWARE 5.01. Virtualized all critical corporate and some production to this environment utilizing High Availability features of VMWARE and Open-E SAN resources.

Delivered critical company environments for development, corporate and production environments.

Set communication with other internal departments including Engineering, Customer Support, and PSO groups by discussing and planning priorities of common projects, manage expectations, and line up resources to fulfill as expected.

Analyzed problems and capabilities to develop solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

Designed and implemented Disaster Recovery and Business Continuity plans by building a new data center with the needed redundant hardware in a datacenter and performing Disaster Recovery tests, discovering areas for improvement, and then preparing the necessary documentation.

Led key initiatives that introduced new technologies by building environments for Hyper-V and Microsoft Exchange 2010 and Exchange 2013 email systems.

Developed and coordinated the implementation of IT policies and procedures for service delivery and communicated technology solutions to management.

Served as company Privacy Officer for HIPAA and EU Safe Harbor requirements.

Managed Network design, implementation and monitoring of multiple offices and datacenters.

Pay By Touch Inc. San Francisco, California

Windows Operations Manager July 2006 – July 2008

Managed Windows Operations Staff supporting both Pay By Touch Production and Corporate Operations.

Developed and coordinated the implementation of IT policies and procedures for service delivery and communicated technology solutions to management.

Implemented and managed Service Level Agreement metrics and compliance.

Managed IT Procurement Process for end user and server equipment.

Assisted in the development of IT budgets.

Managed IT projects in an effective and organized manner.

Designed and implemented disaster recovery plans.

Managed & monitored the data center’s hardware and software infrastructures.

Designed maintenance plans, continuity and ongoing improvement of the company’s systems. This included working with other internal groups to satisfy their business requirements whilst maintaining a company-wide perspective on organizational needs.

Managed multiple vendor relationships and conferred with vendors for resolution of problems with core systems.

Prepared and reviewed reports regarding downtimes in both production and operation environments.

Recommended changes in programs, routines, and quality control standards.

Presented recommendations to management related to purchasing and installing hardware, software, and telecommunication equipment.

Designed and implemented email archival system using EMC Email Extender and caching to end-users.

Pay By Touch Inc. San Francisco, California

Windows Operations Team Lead Nov 2005 – July 2006

Led both teams of windows server infrastructure and helpdesk support to provide excellent customer service to end users addressing all their technical issues.

Coordinated improvements and production changes impacting end users.

Designed and implemented Active Directory infrastructure including multiple domains.

Designed and implemented Microsoft Exchange 2003 and 2007 infrastructure for email support.

Designed, implemented and managed Goodlink and Blackberry Enterprise Server infrastructure.

Implemented SPAM filter servers through Barracuda technologies.

Designed and implemented DHCP, WINS/DNS server infrastructure.

Designed and implemented monitoring system and analyzed performance of staff and server based systems.

Led the implementation of corporate physical security including biometric security checks and surveillance camera systems on physical entry points.

Led maintenance of both Cisco Unity and Cisco Call Manger Systems for corporate telephony and voicemail.

Managed training and trained personnel in maintenance and customer support skills.

Coordinated testing of fixes and patches and the implementation of these patches to both servers and workstations in our infrastructure.

Participated in on call rotation duties, supporting a 24 x 7 production infrastructure. Produced various call center activity reports and analysis.

Implemented Backup system infrastructure using Backup exec and Evault and trained system engineers to maintain these systems.

Designed and implemented 24 hour monitoring and warning system for critical computer resources.

PDF Solutions San Jose, California

Systems Administrator and Systems Security Officer July 2000 – Nov 2005

Configured and maintained Windows NT/2000/2003 servers, DHCP servers, WINS servers and Active Directory Integrated DNS servers.

Configured, troubleshot, and administered desktops and laptops with Windows NT/2000/XP.

Planned and led conversion of the entire network from Windows NT to Windows 2000 domain then to Windows 2003.

Designed and implemented site replications plan for 6 sites in the domain.

Planned and led conversion of the entire network from Exchange5.5 to Exchange2000 native mode then Exchange2003.

Designed and implemented 24 hour monitoring and warning system for critical computer resources using Big Brother.

Periodical research of security vulnerabilities and patching clients using SUS and MBSA on the domain.

Organized the deployment of Checkpoint and Netscreen VPN client and Global Pro Express.

Setup a network for Secure Computing Premier Access for local token authentication of VPN clients to a Radius server in 6 different sites.

Planned and deployed Symantec Anti-Virus Corporate Edition for the whole organization.

Planned, implemented and deployed Zone Labs Integrity personal firewalls on all desktops and laptops.

Implemented SPAM filters through Mailwasher and Postini technologies.

Planned, designed, and implemented fault tolerant network infrastructure.

Implemented W2K Group Policy, profiles, login scripts, SMS and Intellimirror technologies.

Implemented Windows 2000 automated deployment using Symantec Ghost version 6.0 and 7.0.

Developed administration tools using VBSCRIPT, WSH, WMI, shell scripting and ADSI for automated administration and created and instituted plan for daily backups using login scripts and Legato software.

Facilitated smooth migration of computer lab equipment to a new facility.

Purdue University Indianapolis, Indiana

Research Associate Jan 1998 – July 2000

Migrated users from Windows NT Workstation to Windows 2000 Professional in a domain environment.

Worked on Network Security using RSA encryption and Digital Signatures.

Established various Video conferencing, Video Streaming and capturing systems (MPEG1and H323).

Setup and supported MS Exchange 5.5.

Wrote programs using MS Visual C++ for Encryption and Authentication.

Developed a security system using BSAFE 4.0 to encrypt and authenticate data for Thomson Consumer Electronics.

Petrojet Alexandria, Egypt

Computer Maintenance and Network Administrator Jun 1996 – Jan 1998

Maintained and administrated personal computers and printers on a LAN.

Installed and administrated Windows NT4.0 both server and workstation.

Upgraded Novell 3.1 Server to Novell 4.0.

Migrated users from Windows 3.1 to Windows NT.

Leena Computers Corporation Alexandria, Egypt

Technical Staff Consultant Oct 1991 – May 1996

Designed, installed and administrated Local Area Networks using Windows NT ver3.1 & 4.0 and Novell versions 2.2, 3.1 & 3.2.

Dealt with a variety of multi-systems (MCA, ISA, EISA, VESA machines).

Migrated users from Windows 3.11 to Windows 95 in Novell 3.12 environment.

SOFTWARE and HARDWARE

Amazon AWS, Amazon EC2, vCloud Air, vSphere, Hyper V Terminal Services

MS SQL MS Exchange MS Project MS Sharepoint, MS Great Plains, BindView

OPEN Filer, Open E, Netapp EMC SAN storage, Mailwasher, Postini and Barracuda spam filters, EMC Email Extender, EMC User Cache, Symantec Anti-Virus Corporate Edition, McAfee EPO, McAfee EndPoint Encryption, Virus Control System (Trend/Norton), Symantec Ghost, Numera Trackit.

Checkpoint SecurRemote, Netscreen VPN Management, Cisco VPN Clients, Cisco switches and Routers, Cisco Juniper Firewall, Palo Alto Next Generation Firewall, PIX Firewall 5xx, Digital Certificates (VeriSign and Thawte), NAT, PPTP, IPsec, DMZ, Internet Authentication Services (IAS) and Steel Belt RADIUS, Secure Computing Premier Access Radius server, 802.11/WiFi/Bluetooth, Zone Labs Integrity personal firewalls

Legato Networker, Symantec Netbackup, Veritas Backup Exec, Copiun Laptop backups EVault Backup System, Arcserve, SMS, WSUS, MBSA and Intellimirror

VBSCRIPT, WSH, WMI, Windows shell scripting, ADSI

Servers (Dell PowerEdge, HP Proliant & Prosignia servers), Workstations (Sony, IBM, Lenovo and Dell laptops & desktops), Printers (HP, Epson, Samsung, Okidata, Canon, Xerox).

TRAINING & CERTIFICATION

Certified Information System Security Professional Certification – CISSP Training on Social Style profiles and their effect on managing different personnel

Training on Project Management Tools and Skills

Training on VMWARE 5.1 Design and Implementation

Training on Citrix XenApp Microsoft Certified System Engineer MCSE &MCDBA

Certified Cisco Network Administrator

EDUCATION

Master of Science, Electrical Engineering

Purdue University, Indianapolis, IN.

Bachelor of Science, Electrical & Communication Engineering

Alexandria University, Alexandria, Egypt.

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