Customer Service Representative

Objective: To obtain a position with my experience, capabilities, and need to be challenged. To obtain a position that will allow me to use my customer service skills to contribute to my employer’s success and ensure my professional growth.

Experience

Skymax Dominicana Santiago, Dominican Republic April, 2015- October 2015

Position: Customer Service Representative.

nMeticulously input a substantial amount of data on a daily basis.

nRespond to customer’s complaints and questions in a courteous and professional manner.

nAnswer exceedingly high volume of calls in a swift and efficient manner.

nTaking payments and reporting problems.

United Nearshore Operations Santiago, Dominican Republic January, 2014- June 2014

Position: Technical Support

nAnswering high volume of calls on a daily basis

nProvide over the phone support for Brother customers.

nProvide useful information to customers in an efficient manner.

First American Home Buyers Protection April 2009- March 2012

Position: Customer Service Representative/Dispatch Department Agent

nResponsible of doing demands such as: Place homeowner’s work orders to specialized technicians in a courteous and timely manner; Locate technicians to work on emergency work orders.

nEnsure work orders were handled in a timely and efficient manner in order to fulfill clients’ expectations and needs.

nFollow up with both home owners and technicians and make sure the service was completed.

Skills

n

Bilingual (reads, writes, and speaks in both English and Spanish)

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Positive Attitude, Interpersonal Skills, Team Orientated, Flexible, Attention to Detail, Self-Motivated, fast learner

Education

Colegio Evangelico Rayo de Luz

High School Diploma 2006

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