United States of America
Cell Phone 425-***-****
*Professional SUMMARY: Technical support for google play Apps. Product safety and compliance and recalls. in Retail and Online Retail. Compliance and audit experience in banking and real estate field. Professional work experiences in Media production: Documentary Television production, news reports, TV commercials. Worked as Assistant TV director, television production coordinator/assistant, communication coordinator, and translator.
1.Technical Google play store Apps. 5. Customer and Personal Service. 9. Recall Product and Audit
2.Data Entry and Data Processing 6Editor. 10. Program control manager
3.System Analysis 7. Data Management 11. project management
4.Trouble Ticket System. 8. Excel Pivot table and lookup 12. leadership skills
Google Technical Support Representative, Google Play Store App. Google. Vendor XEROX. Redmond, WA. August 2015 – Present.
Provides assistance and troubleshooting support to customer inquiries regarding the Google Play Store App digital content.
Provides troubleshooting support for Google Play Store App not launching or crashing issues
Identify and provide troubleshooting steps .
Provides troubleshooting steps for payment, payment methods, problems with in-app purchase issues on Google Play Store.
Provides troubleshooting steps for Google Play gift cards, promotional codes, & balance.
Assisted Customer inquiries and communicate resolution regrading subscription, subscription management of Google Play Apps and Google Play Music.
Created new cases, input & retrieve data, tracked cases. Prepare standard reports to track workload
Product Compliance & Safety Recall Specialist, Data Entry Specialist at Amazon.com. Seattle, WA. 04/2011 – 01/2014
●Monitored and reviewed daily public, private, and legal recall notices.
●Created successful removal order uploads of non-compliant, defective, and recalled inventory from Amazon fulfillment centers, which resulted in a 75% reduction of recalled defective units
●Copyright compliance specialist.
●Wrote Standard Operating Procedures (SOP) for both private safety recall cases and for Legal/copyright legal recall cases and removal process.
●Drafted and wrote business communication letters using proper legal-approved format.
●Participated in Master Control improvements including the evaluation of new tools and features, testing, validation, and implementation of new application tools.
●Collected data and metrics from external and internal parties to meet internal reporting and monitoring requirements.
Customer Services Lead Associate. Pitney Bowes, contract assignment at Microsoft Corporation. Redmond, WA. (11/2007-12/2008)
●Worked at a highly demanding customer service environment.
●Compliance & Quality Assurance Analyst, Data Entry Specialist, Business Administration Contract Assignments, April 2003 – August 2007. Wells Fargo Home Mortgage, CHASE.
●Master’s in Documentary Production. Prescott College, Prescott, AZ, USA, 2006
●Bachelor’s in Mass Communication: Broadcasting . Riyadh, Saudi Arabia. 1995
Computer Information Technology (IT) Data Management Certificate. 2015. Edmonds Community College. Edmonds, WA. U.S.A
Digital Multi Media courses. Scottsdale Community College. Scottsdale, AZ. 2004
*Languages: English in Fluent, Arabic Native.
*Honors & Awards
●The PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology) academic scholarship recipient (July 2015).
●. At the graduation ceremony, I was honored by Prince Salman Bin Abdul Aziz, then the governor of Riyadh (currently the King of Saudi Arabia).