Customer Service Management

VARTIKA CHOUDHARY

Edmonton, Alberta, Canada +1-403-***-****

*.*******@*****.***

PROFILE

Currently completing the final year in Bachelors of Technology Management (four years degree program). I am a highly motivated and energetic person who knows how to achieve the given objective and targets. Industrious, goal oriented, committed, very well organized and multi-lingual individual. An effective and persuasive communicator with strong negotiation skills. Hold a class five advance drivers' licence with clear abstract. Well-organized problem solver who takes ownership of issues and utilizes firm judgment in the decision-making process to implement timely and appropriate resolutions. Able to successfully manage multiple projects with minimal supervision. Committed to professional standards and service excellence. Always accept new challenges in life. Can easily adapt to new environment and changing conditions. Understand the value of HSE and service quality in everyday life. My technical skills consists of Petrel Basic, Red Hat Linux/Unix shell scripting, SQL Programming and database design, IHS Accumap, CADE, ESRI ArcGIS, geoSCOUT, Landmark Software – OpenWorks, SeisWorks, StratWorks, CGC Hampson-Russell Software, Microsoft Windows & Adobe PROJECT WORK EXPERIENCE

Glenrose Consultancy, Edmonton Jan 16- Apr-16

Accomplishments:

Creating a database for their client based specific requirements.

Be able to communicate well and establish strong relations with other team members with positive attitude, trustworthy and self-motivated. Database Design & SQL Programming Sept 13–Dec 13

Accomplishments:

Worked on scripts and ability to create a running database with minimal information provided.

Efficient in understanding client requirements and incorporate it within the project and script. Geological Report Sept 13–Dec 13

Specialised Skills: Case study of an oil and gas field in Foster Creek in the Western Canadian Sedimentary Basin. The study included four different aspects of the project that were Engineering(cumulative production, facilities installation, transportations schemes), Land(mineral rights and ownership) and Environment(emissions, disposals & landfills), Exploration (depositional environment, reservoir thickness, porosity and permeability, well log characteristics and Structure and Stratigraphic cross-sections) and Economics(well costs, royalties, economic reserves, cost effectiveness and profits).

Accomplishments:

Work with teams and individually, be able to fulfil requirements with minimal supervision and aid.

Ability to make & take on a high volume of work load with positive attitude, ability to communicate on phone and build relationship & trust with clients.

Creative thinker who can sell themselves as well as service, high energy individual that can lasts all day engaging clients

Understand clients’ needs and requirements and provide specify solution Vartika Choudhary

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EDUCATION/ADDITIONAL TRAINING

Bachelors in Technology Management 3.6/4.0 GPA Completion date 01st May 2016 Some of the Specialized Courses:

Capstone Project (Glen rose Rehabilitation Centre), Critical Reading and Writing, Applied Research Methods, Statistical Analysis, Project Management, Ethics and Society, Recent Advances in Technology, Human Resources Management, Financial Accounting, Lean Six Sigma, Risk Management, Leadership, Data Visualization, Database management, Quality Control System, Innovation & Change Management, Technology, Experts & Society, Issues in Society, Environment, and Sustainability, Data Visualization & Operations Management

Some of the other Courses:

Seismology (2D land and marine seismic data), Geology, in Seisware, Stratware, Petroleum Geology, Advanced Geophysics & Applications, Scripting for geoscientist, GIS Geographic Information System, Seismic Data Acquisition & Data Process, Drilling, Statistics, Calculus, Database Design and SQL programming, Unix systems for Geoscientists, Technical Communications, Energy Development, and Petroleum Exploration Well Log Analysis, Marine Stratigraphic Structural, Hydrocarbon Seismic Data. American School (High School) 3.5/4.0 GPA Completed on 30th April 2010 Related Experience

Customer Care Specialist Smart Start (AT) Nov 15- Present Specialised Skills: Deal with people who are penalized for drinking and driving. Dealing with people, documents, work under pressurized environment, deadlines, multi-tasking and stay self-motivated at all times. Deal with Alberta Transportation, SGI and MTI Sales Representative RCW Aug 15- Nov 15

Specialized Sale: Ability to make & take on a high volume of outbound/inbound calls with positive attitude, ability to communicate on phone and build relationship & trust with customer. Creative thinker who can sell themselves as well as service, high energy individual that can lasts all day engaging customer through phone, source new sales opportunities through inbound and warm outbound calls. Understand customer relocation needs and requirements and provide our solution, close sales and achieve quarterly quotas. Develop quotes by qualifying customer's unique needs and help execute their move. Assistant Manager J.Y.S.K Apr 13–Dec 14

Specialised Skills: Achieve Sales Goals, Attention to Detail, Cash Handling, Communication, Customer Relations, Customer Service, Dealing With Difficult People, Enthusiasm, Flexible Schedule, Interpersonal, Merchandising, Multi-tasking, Positive Attitude, Professional, Punctual, Relationship Building, Teamwork, Written Communication

Assistant Manager PWD Costco Apr 12–Mar 13

Specialised Skills: Competitive Analysis, Management Proficiency, Creative Services, Supply Management, Customer Service, Presentation Skills, Analyzing Information, Basic Safety, Promotions, Understanding the Customer, Verbal Communication, Team work more than 20 People. Geological Report SAIT Polytechnic Sept 13–Dec 13

Specialised Skills: Case study of an oil and gas field in Foster Creek in the Western Canadian Sedimentary Basin. The study included four different aspects of the project that were Engineering(cumulative production, facilities installation, transportations schemes), Land(mineral Vartika Choudhary

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rights and ownership) and Environment(emissions, disposals & land fills), Exploration (depositional environment, reservoir thickness, porosity and permeability, well log characteristics and Structure and Stratigraphic cross-sections) and Economics(well costs, royalties, economic reserves, cost effectiveness and profits).

PROFESSIONAL & PERSONAL STRENGTH

Capable of managing people by encouraging a free flow of ideas with other team-members delegating responsibility, and motivating for greater productivity of the team. Excellent experience in communication, working in team and individual projects. Team player who understands the importance safe work culture environment in daily life for others and me . Presented over 50 presentations worldwide at school and college level with multiple subjects/projects. Can communicate well by listening attentively and presenting ideas clearly. Bring creativity and innovation to problem solving situations. Always been a member of college Netball team for 3 years. Professional Memberships

• Canadian Society of Exploration Geophysicists CSEG

• GeoScout Training with geoLOGIC systems

• ArcGIS training ESRI

Volunteering Worldwide

• Have been involved with SEED organisation in India, Malaysia & Oman.

• Worked in Help Age India (taking care of elderly homeless people)

• SAITSA Voting community

• Worked at SAIT residence and organized events for the residence and staff

• Peer tutoring within residence provides help within community.

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