Customer Service Sales

Connie Vera

***-** ****** **, ***** York, ON

P: 647-***-**** E: **********@****.**

Summary of Qualifications:

Customer Service Expert (10+ years)

Outstanding communication skills

Excellent problem solving and time management skills

Self-motivated, flexible, responsible, and professional

Ability to multitask in fast paced environments

Proficient with MS Office, Email, Internet, and Typing (80-90 WPM)

Multilingual (fluent English & Spanish, intermediate French)

Relevant Experience

Property Management Assistant

Akelius Facilities Management – Property Management Company

September 29, 2014 - Present

Contact contractors for repairs and maintenance of establishments

Perform various cleaning tasks in public areas such as lobbies, stairs and elevators such as vacuuming and sweeping for 8 residential buildings

Issue work orders for troubleshooting minor repairs for all buildings

Perform safety and security checks throughout buildings

Telephone Interviewer Operator

Access Research Inc. – Market Research Company

September 26th, 2013 – July 22, 2014

Conduct surveys for a variety of organizations and business in a professional manner, according to the instructions provided by a given client

Make recommendations for improving client experience

Make recommendations for improving the job and job enrichment

Procurement Logistic Coordinator

Aastra Telecom Inc. – Telecommunications Company

October 22, 1998 – December 16, 2009

Responsible for maintaining a record of all outstanding purchase orders with external vendors

Arrange transportation and forwarding services for all orders, and ensure material’s delivery as per schedule.

Expedite critical orders with local subcontract vendors

Review expediting schedules on all orders

Obtain and forward information to Planning and Sales teams

Responsible for all duty, customs sales, and tax functions; including certification and verification, drawback, and compliance with governmental agencies

Coordinate imports and exports

Review freight rates (air, courier, land)

Liaise with custom brokers for updated reporting procedures and validations

Waitress/Server

St. Louis Bar and Grill – Restaurant

September 10, 2008 – October 31, 2009

Increase sales by encouraging customers to order specials

Take and type-in food orders in a timely and efficient manner

Follow up with customers to ensure service satisfaction

Take action to solve problems, especially when orders were not prepared as the guest had ordered

Serve food and/or beverages to patrons

Prepare and serve specialty dishes at tables

Customer Service / Room Service Telephone Operator

Fairmount Royal York Hotel - Hotel

August 02, 1996 – September 9, 2004

Responsible for operating the room service switchboard and take room service orders in a pleasant and accurate manner

Organize room service orders, including special requests

Distribute requests to the appropriate venues for preparation

Advices room service attendants about the specifics of each order

Respond to guest complaints; take appropriate action to resolve the issue in a polite and professional manner; follow up with guests to ensure customer satisfaction

Participate in Food and Beverage department meetings

Attend job-related and safety courses/training activities, as directed

Education

Logistics and Transportation

Seneca College

Toronto, Ontario

1998-2005

References

Available upon request

Contact this candidate