**** ***** **** ***** ***, Pembroke Pines, FL 33026 C: 754-***-**** email@example.com To work in a position whereby my work experience, educational back ground, can be used to maximize the organization vision and mission. I have over 15 years of customer service and management experience. With every challenge comes an opportunity to learn something new, and excel to a higher level. Bachelor of Arts: Political Science, Current
Broward College - Pembroke Pines, FL
Associate of Arts:
Quisqueya University - Port-au-prince, Haiti
Excel Institute - Miami Gardens, FL
Fluent: English, French and Creole
Effective communication Strategic sales knowledge
Cash flow management Shipping and receiving POS
inventory system operation Microsoft Outlook, Word and Excel. Quick-books proficient Adherence to high customer service standards Excellent time management skills
Administrative Assistant, 09/2015 to Current
Dulux Auto Sales Inc & Car Rental – Pembroke Pines, FL Organized joint sales calls with current customers and outside Developed competitive comparison rental service.
Responsible for pricing, fees, ratings, category and product performance to use for account sales calls. Complete form 2040 certification for vehicle title registration. Prepared vendor invoices and processed incoming payments. Researched customer credit for acceptance
Prepare Retail motor vehicle credit application.
Researched and resolved accounts payable
Manager, 03/2007 to 07/2015
GM Distributions Haiti Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers. Trained staff on operating procedures and company services. Updated customer orders from start to finish in an accurate and timely manner. Resolved associate, tool and service delivery issues revealed by statistical reports. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Developed knowledge about products and sales items to answer shoppers\' questions. Received, inspected and logged all products for accuracy of shipment, temperature and quality. Addressed guest concerns and resolved all issues to guests\' satisfaction. Processed monetary transactions with cash, checks. Maintained competitive pricing and achieved targeted sales. Developed and rolled out new policies.
Matched purchase orders with invoices and recorded the necessary information. Processed accounts receivable and accounts payable. Created daily and weekly cash reports for accounting management. ASSISTANT MANAGER, 07/2004 to 05/2006
AVENUE – Pembroke Pines, FL
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients.
Built long-term customer relationships and advised customers on purchases and promotions. Attending to customer concerned Worked closely with all product development departments to create and maintain marketing materials for sales presentations Described product to customers and accurately explained opening and closing store. Responsible for bank deposit, opening and closing store provided an elevated customer experience to generate a loyal clientele. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Display merchandise and inventories.
Health Assistant, 01/2001 to 07/2004
Chifronne Jean – Pembroke Pines, FL
Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Obtained household supplies and ran daily errands. Reported any unusual circumstances in the patients' condition or environment. Reported any unusual circumstances in the patients' condition or environment. Helped residents programming goals and increase their independence.