Customer Service Medical

Experience

San Antonio Preventive and Diagnostic Medicine (SAPDM) March 2014-Present

Assists at least two Doctors on average per day in office.

Welcome and greet all patients while completing patient documentation such as fact sheets and intake documents

Ensures the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Demonstrates proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests to include EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies.

Assists with implementing practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction

Efficiently handles administrative duties such as answering phones, scheduling appointments, maintaining medical records, patient processing, and billing.

Schedules lab tests and organize laboratory results

US Navy Logistics Specialist February 2005 - February 2013

Supervise, train and mentor junior sailors on general job functions and adjustment to military life.

Review documents, work orders to determine personnel or materials requirements or material priorities and maintained records for orders place, deliveries, and qualified payments.

Ensures that inventories and location surveys are performed in accordance with established procedures. Instructs warehouse personnel in loading, unloading, segregation, dunnage, pelletizing, and selection of stock and storage areas. Performs property disposal storage functions

Responsible for ordering, receiving, inspecting, stowing, packaging, shipping, and issuing materials and cargo.

Knowledge of principles and processes for providing customer and personal services. Met customer needs assessment, set standards for services, and maintained evaluation of customer satisfaction.

Used administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.

Performs prescribed load list and shop stock list duties in manual and automated supply applications. Prepares, annotates and distributes shipping documents.

Manage inventories of repair parts/general supplies and distribute mail for ships, squadrons, and shore-based activities

Organizing and maintaining databases, correspondence files, and reports

Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

Created spreadsheets and presentations for chain of command to track progress on all necessary spending trends, budget readiness,

Purchased office equipment and supplies – contacted vendors and subcontractors for necessary expenses and tracking deliveries.

Used administrative and clerical procedures and systems such as word processing, managing files and records, filing, data management, drafting and editing short office memos.

Performed postal counter work, including sale of stamps and money orders which included weighing letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage

Assist customers with questions about shipping and packaging questions as well as provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing and sort incoming and outgoing mail, according to type and destination.

Recognition & Awards

Honored with two Good Conduct Medals (2008,2011)

Received above satisfactory performance evaluations through career (8/2005-1/2013)

Received Junior Sailor of the Quarter (6/2007, 4/2010)

Education & Credentials

University of Phoenix San Antonio, Texas

Bachelors Degree of Sciences- Business Management Degree Expected May 2017

Concorde Career School- San Antonio, Texas

Medical Assistant Certification, Graduated August 2014

Marion High School Marion, Texas

High School Diploma, June 2003

Key Skills

Highly skilled in customer service

Experienced with Word, Office, Excel and Access

Able to type 38 WPM

Proven ability to handle multiple, priorities effectively

Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation

Reading Comprehension

Active Listening

Judgment and Decision Making

Letter drafting

CPR Certified

Confidentiality

Office procedures

Medical Terminology

Attention to Detail

Time Management

Presently active Security Clearance (Secret)

Record maintenance

Staff training

Supplies management

Medical Office Management

Medical Billing & Coding

Medical Records Management

REFERENCES

LS1 Terry Bynum: 252-***-****

LCDR Lee Rooks: 757-***-****

Sammy Munoz: 832-***-****

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