Customer Service Manager

Jodie L. Robertson

-: Houston, TX ***** (: 856-***-**** *: *****.**********@*****.***

PROFESSIONAL OBJECTIVE

To utilize my broad background in capital project cost control/supply chain, office and customer service management in a fitting role with your company.

SUMMARY OF QUALIFICATIONS

10+ years of supply chain and office management

Extensive use of SAP management modules and experience with SAP implementation

Excel/query template creation for SAP transfer programing

Financial reporting/invoicing/reconciliation

Payroll development & releasing

8+ years using AS400 management systems

Office management skills include: staff hiring, expense reporting, transportation arrangements, customer service/client relations and ad hoc reports for executive management in diverse business settings.

PROFESSIONAL EXPERIENCE

Capital Project and Office Cost Control Manager (Contract)

Enerfab, Inc., Dagsboro, DE: 2009-2013

Successfully managed and completed a $350M capital project under budget for NRG by developing a tracking system with Excel to gather real time data on all project costs and communicating results to all divisions holding them accountable for their spending levels.

Point of contact for all site/project related contracts for contract approved purchases to create PO’s, expense report tracking, time keeping, labor approval, document control, budget tracking, invoicing approval/ negotiator, closeout on FWA/PCO upon completion and reconciliation of all PO’s and T&C’s attachment for each client/customer.

Created detailed reports of costs through stages of the project and scheduling through P6 software for senior management’s review keeping the executive team aware of all stages of project development.

Routinely worked in SAP business systems application as expert in use and in training other business partners to organize business processes and track workflow.

Prepared weekly onsite paychecks for 450+ sub-contractors working closely with levels of the organization.

Negotiated per diem rates for sub-contractors working with the union representatives from each local trade.

Analyzed and revised current company policies and procedures on cost control, closeout and equipment management stream-lining the processes and implementing better controls.

Managed the office administrative work with great detail and an eye for improvement of processes.

Americas and International Division Manager Office, Wholesale, Retail and E-Commerce Divisions

Burberry Ltd., Vineland, NJ: 2001-2009

Main USA company representative maintaining the Style Master Data management system software and working in coordination with the UK on pricing to ensure rates were met and managed end of year audit on pricing.

Coordinated with the UK and managed software purchase order issues and conflicts such as price and style discrepancies

Team lead for SAP warehouse team (was one of only two super users of SAP at Vineland) for working in coordination with the New York office to implement SAP by creating work flow manuals for use in training company personnel in all areas of responsibility.

Acted as sub for warehouse work flow, release of pick tickets and resolution of ticket issues needing maintenance.

Worked directly with the New York main office and licensees on the E-Commerce division, uploaded all style, pricing and UPC’s into the Style Master.

Managed the receipt of all merchandise in the warehouse and performed inventory analysis for the E-Commerce division and booked all orders for shipment processing.

Staffing Supervisor/Assistant Office Manager

ACCU Staffing Services, Pennsauken, NJ: 1998-2001

Monitored, analyzed and reported weekly activity to senior leadership in both oral and written communications.

Coordinated and managed the interviewing of high quality potential new hire employees presented to clients for consideration.

Managed the needs of seventy to eighty clients on a weekly basis by sourcing temporary employees and new business ventures.

Oversaw invoicing, rate adjustments and communication to all need to know personnel.

Met with sales representatives to educate them on new hire capabilities and any rate modifications.

Traveled and met with existing clients to maintain open communication lines for quick issue resolution.

Trained new hire employees increasing their skills and worth at the company.

Quality Control Manager

Missa Bay/Wawa Corporate Headquarters, Swedesboro, NJ: 1995-1998

Managed the quality control department and directly supervised five personnel in the performance of their duties

Wrote specifications to ensure compliance with USDA regulations and performed weekly audits to confirm compliance and tracked deficiencies to prevent reoccurrence

Trained new hire employees to ensure a rapid integration into a contributing role

Performed sampling and analysis to prevent contamination events

PROFESSIONAL SKILLS

SAP implementation and financial reporting expert.

Advanced knowledge of AS400 and ABS supply chain management software US and International.

Expert knowledge of Microsoft Office Professional 8.1

(Excel, Access, PowerPoint, OneNote, Outlook and Word)

Extensive work with International market exchange.

Created and wrote specification policies for corporate procedures.

EDUCATION

High School Diploma – Glassboro High School, Glassboro, NJ

Criminal Law Justice – Glassboro, Glassboro, NJ

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