Customer Service Professional Experience

MARK LOGES

**** ********** ** *********,** ***** Phone: 214-***-**** ********@***.***

MANAGER ~ DISPATCHER

Dynamic, qualified and highly skilled professional with 10+ years of experience in logistics and team leadership. Skilled in identifying more efficient processes and systems in support of organizational goals and plans, cutting costs and streamlining operations.

AREAS OF EXPERTISE

Distribution & Logistics

Client Relationships

Materials Management

Billing & Collections

Communication Skills

Budgeting & Cost Control

Team Supervision/Training

Resource Allocation

DOT/Safety Compliance

Operations Management

Employee Recruitment

Contract Negotiations

Vendor Relations

Process Improvements

Market Research

KEY ACCOMPLISHMENTS

Initiated the development of a cost saving measure in the transportation department.

Allocated transportation equipment according to priorities and booked loads more efficiently.

Reduced transportation expenses from 12% to 10%.

Reduced operating costs by $50K annually through billing outside vendors for use of company facilities.

Implemented “fuel economizing” program. Communicated importance of fuel saving procedures, conducted training’s to ensure meeting equipment manufactures specifications and utilization.

Created transportation group that provided 99% on time delivery for a large customer.

PROFESSIONAL EXPERIENCE

GIBSON ENERGY LTD, Mesquite, TX 2009 – 10/31/2015

Dispatcher

Dispatches over 300 trucks in the oil and gas industry. Handles order management, load tracking, inbound phone calls, and safety issues.

GULF COAST TRANSPORT, Sunnyvale, TX 2006 - 2008

Night Dispatcher

Managed a fleet of 300 trucks, supporting customer service needs, road breakdowns, load tracking, inbound phones, safety and compliance, and brokerage duties.

TEXAS STAR EXPRESS, Rockwall, TX 1999 - 2006

Night Dispatcher (2001 – 2006)

Managed a fleet of 325 trucks, aiding with customer service issues, load tracking, road breakdowns, inbound phones, safety and compliance, and brokerage duties.

Load Planner/Dispatcher (1999 – 2001)

Organized and dispatched trucks in Texas, New Mexico and Louisiana.

EDUCATION

Bachelor’s Degree, Business Administration, University of Texas at Arlington

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