Audio Visual Specialist

Monte’ Gilliam

*** ********* ***

McDonough, Georgia 30253

770-***-****(C)

[Email to]: ************@*****.***

Education

Savannah State University, Savannah, Georgia

Bachelor of Science in Computer & Electronics Engineering Technology Technical Skills:

Languages: Java, C, C++, C#, Visual Basic, PERL, SQL

Operating Systems: Windows XP/Vista/7/8/10, Linux, Mac OS, Andriod

Applications: Win Server, MS Visual Studios, Microsoft SQL Server, Teradata, SUSE Linux Enterprise Server

Tools: Microsoft Office 2007/2010/2013 .NET, VM Ware, Log Me In, Citrix, Acronis Backup

Hardware: Dell, HP, Panasonic Labtops, Tablets, IPads, Cell Phones, Projectors, Printers Additional Skills:

Energetic, highly motivated and responsible individual who works well independently as well as part of a team

Proactive worker with outstanding leadership skills and excellent interpersonal and communication skills

Proven ability to teach subject matter; accept personal responsibility for actions and honor all commitments Employment:

Product Support Specialist, Ricoh USA February 2014 - Present

Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely professional manner.

Evaluates the caller’s issue and then gives assistance utilizing the appropriate information and documentation

Develop hardware/ software or product specific technical service solutions to routine problems of limited scope Printer/Audio Visual Technician, Abcom Rents December 2013 – February 2014

Engage consumers within the cell phone footprint

Mangage the photo printer station for Nokia

Ensure laptops and cell phones are able to connect to the Wi-Fi Systems Administrator, Mueller Water Products September 2010 – January 2013

Performed a migration of Windows XP to Windows 7 and Office 2003 to Office 2010

Provided helpdesk support for 165 users in Atlanta GA, Boston, MA and Toronto, CA

Provided Enterprise support for three different domain controllers within Mueller Company

Installed software, setup cell phones, mobile hot spots and video conferencing

Installed and setup Mac OS X on IPads for Mueller Executives and Board Members

Assisted with the migration of two domains into one main domain with email accounts

Supported Active Directory for three different groups for two separate domains

Audio Visual Technician, Meeting Tomorrow Audio Visual March 2009 – September 2010

Works with clients setting up presentations at various locations throughout the Atlanta Metro Area

Set-up LCD projectors, labtops, audio and video equipment for various corporate clients

Service Provider, Onforce June 2006 – March 2009

Provide installation and set-up support for computer desktops and labtops, computer peripherals, consumer

Electronics, network, printer/copier, security, server, software, and voip/ telephony Professional Affiliations:

Kappa Alpha Psi Fraternity, Inc.

National Society for Black Engineer

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