LaToya Jordan **** Cote Brilliante *st Floor

St. Louis, MO 63112

314-***-****

act920@r.postjobfree.com

Summary

I am a team player who likes to work hard and learns quickly. I have over a decade of customer service experience and I’m looking to join a team that needs a fast-paced, multi-tasker like me. My skill set includes the following:

Customer Service

Types 40 wpm

Cashier

Telephone/Call Specialist

Data Entry

Managerial Experience

Cleaning/housekeeping

Computer Skills

Advanced user of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Access.

Advanced database user including specialty databases designed for customer service call centers.

Internet savvy & adept at social media including Facebook & Twitter

Work Experience

Patriot Temp Service, Housekeeper, June 2013-Present

Clean Peabody Opera House & Scott Trade Center after events

Wal-Mart, Cashier, Nov. 2011-Jan. 2013

Rang Up Customer Orders

Price Checked Items

Handled money

Customer Service

Handled complaints

Oversaw balancing of drawers

Cleaned Register Area

Arby’s, Crew Member, July 2008- Oct. 2011

Took Customer Orders

Cashier

Back Line Cook

Cleaned the restaurant

Stocked Food

Customer Service

Dealer Warranty Services, Warranty Specialist, Nov. 2006-June 2008

Gave vehicle warranty quotes over the phone

Handled Customer complaints

Took payments over the phone using all major credit cards & checking accounts

Handled Inbound & Outbound Calls

Data Entry

Macy’s Call Center, Customer Service Representative, March 2004 -Oct. 2006

Handled Inbound & Outbound Calls

Took Payments over the phone with all major Credit Cards & checking accounts

Completed balance transfers for customers

Customer Service

Handled customer complaints

Cancelled customer cards

Data entry

LaToya Jordan 5620 Cote Brilliante 1st Floor

St. Louis, MO 63112

314-***-****

act920@r.postjobfree.com

Work Experience Continued

GC Services, Collection Supervisor, Aug. 2001-Feb. 2004

Listened to employee’s calls

Instructed employees in proper call techniques

Handled Inbound & Outbound Calls

Cancelled Phone Services

Collected payments for phone bills

Data Entry

AmeriCall Group, Customer Service Representative, June 1999- April 2001

Handled Inbound & Outbound Calls

Dealt with customer complaints

Provided customer service via telephone for several different companies that contracted with AmeriCall like Citi Bank, Providian, Express Scripts and more

Data Entry

Contact this candidate