Technical Support

Joseph Umali

******.*****@****.*** 603-***-****

33R Tiger Tail Circle-Derry, NH 03038

EDUCATION

SOUTHERN New Hampshire UNIVERSITY Manchester, NH

Bachelor of Arts in Computer Information Technology Expected May 2016

Minor: Applied Math Minor

Key Accomplishments

- Recognized and praised for my work ethic and reliability

-Volunteered to help fund a nonprofit Filipino cultural school

-Achieved over 500 hours of volunteer experience

TECHNICAL SKILLS

Operating Systems:

Windows XP/7/8.1/10, OSX, Linux

Programming & Data Management:

Java script, Java, SQL and C#, Progress

Reporting Tools:

Microsoft Dynamic CMR

Hardware:

Intel Based Systems

Software:

Microsoft Office Suite, Adobe Premiere Pro

PROJECT EXPERIENCE

Used SQL server to search existing databases, modify databases and create new databases.

Performed hardware and software diagnostics repair.

PROFESSIONAL EXPERIENCE

Technical Support Intern, ASA Automotive Systems, Merrimack, NH December 2015-Current

Provide assistance to clients with troubleshooting and solving multiple POS transaction issues

Remotely upgraded clients’ software to the latest version

IT Help Desk Technician, Southern New Hampshire University, Manchester, NH Fall 2014-December 2016

Communicate effectively students, faculty and staff to identify and assess a variety of technology issues.

Troubleshoot hardware issues that include hard drives, broken fans and motherboards and then transfer issues to a technician.

Verify, reset and upload various security applications onto systems and conduct Malware and virus removal.

Determine and resolve network issues (issues of students connecting to the network) by asking questions, performing tests and providing instruction to end-users.

AV Technician/Video Editor, Southern New Hampshire University, Manchester, NH Fall 2013-Current

Provide AV support and assistance, across campus and at events by set up systems and equipment.

Shoot and then edit videos using Adobe Premier Pro for classes and major events.

Communicate with end-users to set up tapings, support events, provide answers and resolve technical issues.

Residence Assistant, Southern New Hampshire University, Manchester, NH Spring 2015-Current

Provide coaching, feedback and support to new RA’s to help them quickly acclimate to their roles and effectively manage their assigned student groups.

Build rapport and community by creating programs and by building social networks between community and residents.

Hardware Student, BAE Systems, Nashua, NH Spring 2013

Repaired and upgraded multiple systems for in this 8 week program that provided support for underprivileged schools.

LEADERSHIP AND INTERESTS

Co-Head of Logistics, Game Design and Development Club

Coordinate and plan events, training and budgets for the academic year that includes Game Jams, guest speakers and trips.

Signature Leadership Cohort: Chosen to participate in this Leadership Development Program and to receive alumni mentorship.

Interests: Mobile Technology, PC building and customization, game design, Video Game and Music.

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