Customer Service Manager

CAREER OVERVIEW

Resourceful, hardworking, articulate and proactive skilled administrator, combines a professional and confident approach with excellent interpersonal and liaison skills, able to communicate concisely at all levels. Works well both independently and as part of a productive team, demonstrating the motivation and problem solving abilities required to meet demanding deadlines while maintaining the highest of standards.

SKILL HIGHLIGHTS

Database management

Microsoft Office proficiency

QuickBooks proficiency - Payroll, Taxes, Quarterly Reports, W2, 1099

Articulate and well-spoken

Customer service-oriented

Professional and mature

Administrative support specialist

CORE ACCOMPLISHMENTS

Planned and executed all aspects of a major office headquarter move.

Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

PROFESSIONAL EXPERIENCE

AD VALOREM SERVICES COMPANY

Grapevine, TX

Executive Assistant 09/1987 to Present

Directly supported President and sales team in managing operation work flow

Improved communication efficiency as primary liaison between departments, clients and vendors

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Coordinated all department functions for staff of 15

Verified and logged in deadlines for responding to daily inquiries

Created and maintained computer and paper-based filing and organization systems for records, reports and documents

Served as a liaison between company president and clients regarding client accounts and new business

Approved travel expenses and reimbursement requests

Initiated and updated yearly agreements with clients

Handled and distributed all incoming and outgoing mail

Prepared payroll, taxes, quarterly reports, 1099 and W2

MARINE CORP TOYS FOR TOTS

Grapevine, TX

Support Staff 01/2011 to Present

Managed year round incoming calls for Toys for Tots campaign

Assisted in collection and distribution of toys

COST CONTROL SERVICES

Bedford, TX

Assistant to Division Manager 01/1986 to 08/1987

Coordinated all department functions for staff of 10

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Provided support for manager and sales team in managing operation work flow

Standardized department filing system to increase efficiency employees

FULLER INSURANCE AGENCY

Coraopolis PA

Office Manager 04/1980 to 10/1985

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Contacted providers to discuss status of billing and payment process to ensure account resolution.

DUQUESNE LIGHT COMPANY NUCLEAR POWER PLANT

Shippingport, PA

Quality Control Assistant 09/1974 to 01/1976

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Verified and logged in deadlines for responding to daily inquiries

Coordinated all department functions for staff of 7

SKILLS

Organization Skills

Computer Proficiency

Creative Problem Solving

Customer Needs Assessment

Executive Management Support Internet Research

Letters and Memos

Microsoft Excel

Microsoft Office Suite

Microsoft Outlook

Microsoft Word

Microsoft Access

QuickBooks

Notary Public

EDUCATION

Bradford Business School, Pittsburgh, PA – Office Administration

Hopewell High School, Aliquippa PA

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