Customer Service Sales
Resume:
GREGORY KUZAS
Cuyahoga Falls OH 44221
330-***-**** home
330-***-**** mobile
************@*****.***
PROFESSIONAL SUMMARY
Experienced Buyer / Purchaser. Provides customer service through active listening and problem solving.
Successful at troubleshooting and handling customer support issues in a timely manner.
SKILLS
Inventory Management
Familiar with MRO/MRP Practices
Creative Purchasing
Strong problem solving aptitude
SAP experience
WORK HISTORY
Emerson Process Management / Industrial Valve and Control
01/2016 06/2014
Customer Service/Technical Support
Responsable for creating work orders from supplied purchase orders
Supply materials necessary to rebuild industrial valves
Build and help maintain customer data base.
Manage inventory
Process custome billing and credits
In charge of shipping and receiving
Advanced Controls and Distribution 03/2011-03/2014
Inside sales and Customer Support
Responsible for communicating with as many as ten vendors on a consistent basis
Supplied parts to panel builders who then dealt directly with the automotive industry
Coordinated with outside sales and engineering team for customer quotes and orders
Independently took care of customers Bill of Materials and made supply quotes based on their BOM
Received orders, placed orders, and tracked orders from their entry to receipt stage
Ordered, maintained, and managed inventory and resolved all issues
MSC Industrial 04/2008-08/2010
On-Site Customer Support
Start up and created the on-site position and duties at PCC Airfoils Designed
Supported sales and resolved order disputes
Maintained and managed inventory for the continued operation of the plant
W.W.Grainger 01/2000-10/2007
On-Site Customer Support at Goodrich Landing Gear
Worked with the machinery maintenance department creating requisitions, purchase orders, and ordering parts
Dealt with an average of twelve vendors on a consistent basis and as many as a hundred overall
Established the customer's price, and minimum quantities to be purchased to maintain accurate stock levels
Placed, tracked, expedited orders, and resolved billing disputes
Maintained inventory in the tool crib
Utilized SAP during time at W.W. Grainger
W.W. Grainger 01/1994-01/2000
Customer Service Representative
Responsible for handling specific complex accounts within the automotive industry
Serviced Ford, General Motors, Chrysler and LTV Steel Company
Responsible for product sourcing, quotations and specific contracted items
Assisted with the company s vendor reduction and consolidation project implemented by Ford Motor Company
EDUCATION
Associate of Arts:
University of Akron - Akron, OH
Contact this candidate