Customer Service Medical

Jessica Medellin

Medical Receptionist - Shah Associates Medical Group

Lusby, MD

*****************@*****.*** - 443-***-****

Results-oriented, self-starter, and accomplished administrator of daily operations with 3+ years of experience in legal and medical environments. Proficient in process improvement and saving money while efficiently managing complex office environments. Expertise in training and procedural development. Proficient in MS Office and other software applications.

WORK EXPERIENCE

Medical Receptionist

Shah Associates Medical Group - November 2012 to Present Medstar Shah Medical Group

Manage daily activities of the front office staff ensuring proper coverage at all times. Ensure compliance with HIPAA/OSHA standards. Identify problems and make recommendations for resolutions. Demonstrate the highest values of integrity and compassion.

• Manage and track financial reports

• Maintain client and personnel records, ensuring appropriate attention to confidentiality

• Possess expert knowledge of federal and state HIPAA and OSHA regulations

• Knowledgeable in compliance rules and regulation regarding fraud and abuse

• Interface with subordinate and management personnel

• Responsible for providing exemplary customer service

• Act as the liaison between patient and insurance companies for proper processing of claims. ppo or hmo plans, medicaid, medicare, private insurance

• Train new personnel

• Responsible for collection of patient co-pays and update patients chart information

• Responsible for maintain physician schedules

• Responsible for ordering and maintaining office supply inventory

• Submit Referrals or Radiology Orders using icd 10 codes and cpt codes Server

Stoney's Solomon's Pier - March 2010 to November 2012 3+ years of commitment and dedication to providing outstanding hosting services to customers. Perfected the following skills:

• Pleasant appearance - Neat, clean and non-offensive wardrobe

• Communication and customer-handling skills

• Enthusiastic and friendly with customers and co-workers

• Received and welcomed the guests with due attention; greeted them with a smile

• Presented the guests with menus and explained any special cuisines to be served

• Ensured food quality before serving, presented it in the most appetizing way

• Assisted the customers by working out their queries and grievances

• Coordinated with other staff to ensure the availability of best service for the guests

• Took orders, enter orders into POS computer system

• Provide excellent customer service to ensure a great dining experience

• Give guests their bill, collect payment, run credit cards, count change

• Perform other duties as required, cleaning, preparing food, teamwork Server

Applebee's Restaurant - November 2008 to March 2010

• Greet and seat customers, provide menus and give specials and suggestions

• Take orders, enter orders into POS computer system

• Ensure quality of food and drinks before serving to customers

• Provide excellent customer service to ensure a great dining experience

• Give guests their bill, collect payment, run credit cards, count change

• Perform other duties as required, cleaning, preparing food, teamwork Server

India Garden Restaurant and Donovan's - November 2004 to November 2008

• Greet and seat customers, provide menus and give specials and suggestions

• Take orders, enter orders into POS computer system

• Ensure quality of food and drinks before serving to customers

• Provide excellent customer service to ensure a great dining experience

• Give guests their bill, collect payment, run credit cards, count change EDUCATION

High School Diploma

Patuxent High School - Lusby, MD

August 2005 to May 2009

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