Customer Service Information Technology

Tigest Abekyeleh

**** *. ********* ******, **** B Aurora, CO, 80013

720-***-**** *********@*****.***

Summary of Qualification

Devoted and charismatic professional recognized for going the extra miles at all times .Looking to contribute in a Hotel Management capacity. Increasing guest satisfaction, retention,and acquisition by servicing with owner-like care and initiative.

Experience

Dollar Thrifty Automotive Group Inc., Denver, CO

Sales Associate: February 2010 –Present

Responsible for processing rental contracts and selling optional services

Resolved overdue rental contract problems and negotiate to achieve the best optimal outcome

Provided excellent customer service by addressing to customer issues

Responsible for maintaining daily fund transactions accuracy for safe deposit

Balance and check funds during daily operation

Hyatt Regency Denver at Colorado Convention Center Denver, CO Accounting Receivable Specialist: December 2008 – July 2009

Investigated and researched transactions for any problems and solved and prepare necessary paper works

Processed and posted charges, refunds, payments, and payout adjustments

AR collection: send past due statements, follow up e-mails, and phone calls

AR customer service: received and processed customer inquiries and address issues

Hyatt Regency Denver Colorado Convention Center Denver, CO

Accounts Payable/General Cashier : December 2005-Noveber 2008

Processed and entered paid invoices and approved vouchers into the accounts payable system

Resolved transaction and invoice issues in collaboration with associates and supervisors

Managed and maintained a daily $100,000 fund balance for issuing daily hotel operation bank deposits

Reconciled daily operation fund deposits and reports and audited cash funds of hotel employees operation fund

Improved and established accounting administrative process by streamlining daily vendor invoices and weekly payment invoice postings

Experienced with timely inputs as well as weekly auditing of payroll including Timesaver and bonus allocation

Dell Restaurant London Hyde Park. Restaurant Manager London, UK

Team building/staff training Customer service/Guest relations

Purchasing /inventory Management Cost containment/ control

Quality Assurance Safety Management

Education

London Metropolitan University, London, United Kingdom, 2001-2005

Bachelor of Science, Accounting and Math

London South Work College, London, United Kingdom, 1996-2000

Undergraduate coursework: Information Technology and Math

Completed courses for IRS Registered Tax Preparer. Two years of income tax preparation experience.

Communication / Skills

Fluent in English and Amharic

Excellent computer skills, including MS Office (Word, PowerPoint, Excel), and Timesaver

Reference available upon request

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