Customer Service Human Resources

Demetria C. Brown

574-***-**** **********@*******.***

PROFESSIONAL PROFILE

Dedicated professional with bachelor’s degree searching for a challenging Entry Level Human Resource Administration position that will allow for growth and career advancement.

Word

Excel

PowerPoint

Outlook

Onboarding

Talent Acquisition

TimeIPS HRIS

Training and Curriculum Development

Regulatory Compliance

CAREER HIGHLIGHTS

Delta Community Credit Union – Atlanta, GA 05/2015- 3/2016

Member Care Agent

Develops and enhances DCCU relationships by providing measurably superior customer service.

Responsible for consistently practicing safety-conscious behaviors in all process and procedures

ALL(n)1 Security Services, Inc. – Atlanta, GA 05/2013- 05/2015

Administrative / Human Resources Assistant

Maintain TimeIPS Human Resources Information System (HRIS); perform data entry, process employee actions and continually audit data for accuracy and completeness. Update and monitor applicant tracking system.

Assist in onboarding process; conduct background and drug screen checks, generate and mail offer letters, verify employment eligibility, prepare documents for new hire orientation and training.

Screen resumes, schedule interviews, coordinate and conduct initial phone screens.

Maintain filing and employee document storage systems according to company policy and legal requirements.

Manage E-Verify and Georgia Hire process.]

Prepare and distribute applicant rejection letters, separation notices

Center for History - South Bend, IN 01/2007 – 06/2011

Administrative Coordinator

Transcribed and distributed meeting minutes.

Created agendas and coordinated arrangements for Executive Committee and Board of Trustees meetings.

Administered all employee benefit programs in partnership with finance manager and administration department.

Assembled new employee packets, processed incoming and outgoing materials; correspondence; reports; memoranda’s; and other forms of written communication.

Created and edited documents.

Communicated with vendors to schedule repairs and replacement of office equipment.

Purchased supplies, equipment, and services

Ivy Tech Community College, South Bend, IN 08/2001 – 01/2007

Adjunct Professor/Assessment Administrator

Under the direction of the Academic Department Chair, responsible for facilitating student learning, conducted research in research strategies, study skills, and learning styles. Provided guidance and resources to teachers regarding testing programs as requested. Duties include, but not limited to:

Developed curricula, materials, and lesson plans to meet goals and objectives of incoming freshmen.

Administered and coordinated examinations.

Trained and supervised staff on Compass Assessment procedures.

Maintained and ensured the security of all testing materials in accordance with state policies and procedures, verified the eligibility of testing candidates.

Conducted test inventory and checked test booklet condition at the beginning and end of each test session.

EDUCATION - Bachelor of Arts, English - Indiana University Northwest

ORGANIZATION'S – SHRM -National Chapter (1/2015-Present)

SHRM – Atlanta Chapter (1/2015-Present)

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