Customer Service High School

MELANIE WOLF

Professional Summary

Highly organized, independent and detail-oriented. Is able to strategize and prioritize effectively to accomplish multiple tasks while staying calm under pressure.

Skills

Service-oriented

Motivated Team Player

Active Listening Skills

Flexible

Honest

Social Perceptiveness

Critical Thinking

Effective Communicator

Work History

Peer Tutor

North Central College – Naperville, IL 01/2014 to 03/2014

Responsibilities:

Help students enhance their mastery of concepts and academic skills in specific subject areas. (mainly mathematics)

Coach students in their study skills, note taking, organization and time management.

Be a source of encouragement and support.

Exhibit professional behavior at all times.

Maintain accurate records of tutoring sessions for payroll and program requirements.

Front Desk Receptionist

Elixir Group Fitness Clubs – New Lenox, IL 06/2014 to 09/2014

Responsibilities:

Welcome members into the studio and checked them into the computer.

Answered all incoming calls promptly and in a professional manner.

Directed all calls to appropriate associates.

Educated potential club members about the brand to incite excitement about the club’s mission and values.

Operated a cash register for cash, check and credit card transactions with accuracy.

Alerted members to upcoming sales and promotions.

Used time efficiently when not serving customers or answering calls, including organizing the front desk and cleaning the studio and

restrooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Usher

First Midwest Bank Amphitheater – Tinley Park, IL 05/2014 to 08/2015

Responsibilities:

Provide primary level of guest assistance in my seating area.

Help guests locate their assigned seats and report any ticketing problems to a supervisor.

Act upon all comments and complaints in a prompt and friendly manner.

Assisted in cleaning up the venue once the event was finished.

Cashier and Customer Service Associate

JCPenney – Woodridge, IL 07/2015 to 02/2016

Responsibilities:

Opened and closed registers.

Prepared sales contracts.

Answered incoming calls promptly and in a professional manner while directing all calls to appropriate associates.

Processed cash, check, credit and debit transactions with accuracy.

Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.

Greeted customers and determined their needs and wants.

Discussed type, quality and number of merchandise required for purchase.

Answered all customers’ queries and concerns.

Maintained a clean and orderly department.

Assisted other departments when needed.

Education

High School Diploma: General

Lincoln-Way Central High School – New Lenox, IL 2013

Associate of Arts: English

North Central College – Naperville, IL 2013-2017

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