Customer Service Manager

Angela Morgan

Crosby, TX *****

************.****@*****.*** - 832-***-****

I am ready to change careers. I like the job I have now but would prefer to work fewer than 70 hours per week. I started as the cashier and became one of the service managers in less than 6 months. I am looking for a new challenge but also a new long-term career.

Authorized to work in the US for any employer

WORK EXPERIENCE

Express Lane / Used Car Service Manager

Bayshore Chrysler Jeep Dodge Ram - Baytown, TX

Responsibilities

I am responsible for all aspects of the express lane: I make sure all customers are satisfied with their experience here I am responsible for getting all used vehicles through the shop and repaired in a timely manner I supervise all techs, cashiers and advisors (approx. 15 - 20 employees) Accomplishments

I started as a cashier and moved to advisor then to manager in less than 6 months. I am a go getter who likes to get the job done right the first time and in a timely manner. Our CSI (customer satisfaction ratings) improved when I came on board and continue to do so. I implemented many organizational systems into the department to get production on track.

Hygeine Coordinator/RDA

Dr. Poter DDS - Mont Belvieu, TX - November 2013 to December 2014 Responsibilities

Worked in front office as hygiene coordinator. I was in charge of marketing, recall, and hygiene schedule. I was back up to scheduling/insurance manager. I also worked in the back office as needed cleaning rooms, taking and developing x-rays, sterilizing instruments and assisting hygienists as needed. Rural Carrier

US Postal Service - Liverpool, TX - October 2003 to October 2013 Sorted and cased mail. Delivered mail. Processed COAs.Clerked when needed while still in office. Heavy customer service. Kept up with defensive driving courses. I received numerous awards for safe driving.

Supervisor: Delores Nolen 281-***-****

Postmaster: Rene Watson 281-***-****

Service Advisor

Mike Smith Auto Plaza - Beaumont, TX - December 2002 to October 2003 I greeted customers and wrote up service for their vehicle. I met with techs to discuss repairs needed and relayed the information to the customer and gave them prices and time estimates for repairs. Designer/Data Entry

Printing Press Company Etc. - Nederland, TX - September 1995 to December 2002 Responsibilities

I designed flyers, brochures, announcements etc. I was in charge of the bulk mailing department and sales. We also made books, manuals etc. including the binding of them. I used equipment such as the PC, Risograph, cutter, sorter, folder, binder and copier. I also performed heavy data entry of names and addresses for bulk mailings for JC Penneys. We used Printmaster Gold and Platinum to design most of the jobs. EDUCATION

Diploma

Nederland High School

1992

Certificate in Jurisprudence, Infection Control and Radiology Texas Academy of General Dentistry - online

Certificate in Dental Assisting

USCI - online

CERTIFICATIONS

RDA

September 2015 to August 2016

TX SBDE - Registered Dental Assistant

CPR/First Aid (adult, child and infant)

ADDITIONAL INFORMATION

Qualifications:

• Excellent Customer Service Skills •Self Motivated

* Management Experience * Multi Tasking

* Computer Skills * Excellent Time Management Skills

Contact this candidate