Information Technology Manager
Resume:
Chris Hickey
Bolton, CT, *****
*********@*****.***
SUMMARY
Skilled IT professional seeking a challenging position where I can utilize my technical knowledge and experience and further advancing my skills. I can relate well with customers, set priorities and meet tight deadlines. I work well independently, as well as with a team.
EXPERIENCE
Bureau of Systems & Technology, State of Connecticut: Hartford, CT 2004 - 2015
Tivoli Storage Manager Data Storage Technician - Information Technology Analyst II
Assisted with configuration and upgrades of the TSM Server.
Troubleshot and monitored drive errors and redefined drives.
Monitored host backup/restore completion and addressed any found issues.
Configured TSM client options files for clients with server-specific include and exclude lists
Notified users of problems and recommended solutions
Analyzed TSM performance and made adjustments accordingly.
Configured new host backup/restore accounts
Configured backup schedules
Configured Policy Domains, Policy sets, Management Classes, and Copy groups.
Created retention policy standards.
Installed and assisted with Tivoli Storage Manager backup/restore client software on host
Prepared and reviewed utilization reports
Assisted and trained users on backup/restore procedures
Reset user/host passwords
Prepared and reviewed billed reports
Reviewed product upgrades and patches
Identified tape errors and fixed problems.
Tracked available scratch tapes in the pools
Checked tapes in and out of the library.
Labelled tapes.
Reclaimed tapes.
Monitored migrations and pool backups.
Defined storage pools and allocated space.
Defined client schedules and monitored for any issues.
Tracked and updated all required licenses.
Provided technical support to other teams to TSM backup
Provide disaster recovery support.
Department of Information Technology, State of Connecticut: East Hartford, CT 2009 - 2011
Secure FTP Administrator - Information Technology Analyst II
Monitored and maintained Axway SecureTransport environment
Assisted with migration of all data to a new, upgraded Axway SecureTransport.
Reviewed product upgrades and patches.
Created new user accounts and reset user passwords.
Created and maintained documentation repositories for multiple products, including SOPs and manuals.
Assisted new users with configuring the Axway SecureClient.
Assisted customers with any questions or issues.
CT State Library: Hartford, CT 1998 - 2003
Webmaster – System Developer II
Designed and implemented websites.
Monitored and maintained the websites; performed updates and changes quickly and efficiently.
Organized, created, managed, and updated content.
Designed page layout and graphics.
Developed interactive forms.
Developed searchable databases.
Installed, tested, monitored, and maintained the hardware and software for the webserver.
Controlled access permissions for the websites and server.
Created and monitored websites statistics.
Set up ftp accounts
Ensured compatibility of websites with multiple operating systems.
Ensured compatibility of websites with leading web browsers, including screen readers.
Optimized the website for high search engine.
Made sure the website met all accessibility guidelines.
Worked in coordination with different departments and clients to sort out their technical issues and address queries in regards to their websites.
Answered all website questions and comments from the public.
EDUCATION
Bachelor of Fine Arts
Hartford Art School, University of Hartford: West Hartford, CT
Goldfarb Juried Exhibition for University of Hartford
Preliminary selection of pieces were made prior to qualifying for exhibition.
Artistic Merit Scholarship, Hartford Art School
REFERENCES
References are available on request.
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