Customer Service Manager

Michal Bialowas

** ****** ****, *******, ******* M1E 3S7

Tel: 416-***-****, ********@*******.***

Ref: IT Specialist

As a versatile and creative IT professional with over 6 years of relevant experience in HTML, CSS, Javascript, PHP5 and MySQL (LAMP), 8 months experience in WordPress, and experience in a set of web frameworks, I am forwarding my resume for your consideration for the above position.

I have 5 years of experience as a Website Developer, a Database Administrator, and an E-Commerce Manager with Frameworth Sports Marketing (a medium sized manufacturing company), 6 months with George Brown College as a Web Developer and over 6 months as a Web Design freelancer. At Frameworth I developed their online marketing presence meeting all their marketing goals and objectives.

My portfolio is available online at www.michalprofessional.info. Also, at present, I am in the pursuit of a CISA (IT Security Auditing) designation.

The core competencies and value addition I can bring to the above position can be summarized as follows:

Ø Broad IT exposure – application/development/research/management

Ø Programming experience - PHP5, ASP, HTML5, DHTML, CSS3, SQL, Java Applet, Java script, Visual Basic, VBA, JQuery, AJAX, WordPress, Responsive Design, Bootstrap and MVC Pattern

Ø E-commerce development for a sports marketing firm

Ø Programming exposure - Java Applications, JSP, JDBC, Servlets, ASP.NET, Angular JS, PHP CodeIgniter, XML, PHP Design Patterns, Mobile Design Patterns, Web API, Agile Development and OOP

Ø Database design and administration experience - MySQL, SQL Server, Access and Oracle 10 G

Ø PHP development experience on Windows and Linux OS

Ø Professional IT audit report writing experience at a financial software firm

Ø IT security exposure through IT audit experience

Ø Familiarity with desktop and mobile platforms

Ø Business management education and experience

Ø Post secondary education

Ø University level business communication - verbal and written

Ø Customer service experience

Ø Excellent project management skills and excellent attention to detail

Ø Bilingual - English/Polish

Designation in progress

Ø Passed CISA Certification Exam Sept. 2013 - results in top 20%

I am confident that my education, relevant experience and professionalism will be a very good fit with your IT team. I look forward to the opportunity to further discuss this matter with you. Please contact me directly at the phone number above or through my email address.

I appreciate your consideration. Michal Bialowas

Michal Bialowas

53 Amiens Road, Toronto, Ontario M1E 3S7

Tel: 416-***-****, ********@*******.***

CAREER OBJECTIVE:

An experienced Web Master, Database Administrator and E-Commerce Manager with capability in IT security, with a strong background in LAMP development, X-cart and database administration and coordinating online marketing campaigns is seeking a suitable IT position.

CORE COMPETENCIES:

Version/s

Skill level and notes

Web Development

PHP5

Up to 5.x

Skilled - 5 years experience on e-commerce website

DHTML, HTML, Java Script, SQL, CSS

Skilled - 5 years experience

ASP, CSS3, VBA

Skilled >1 year experience

X-Cart-Smarty Templates

2.x

Skilled - 5 years experience

Java Applets, HTML5

Skilled - 1 years experience

AJAX, JQuery, Visual Basic, MVC Pattern, WordPress, Responsive Design, Bootstrap

Programming experience

MFC, C++, XML, OOP, JSP, Servlets, JDBC, ASP.NET, Mobile Design Patterns, Web API, AngularJS, PHP CodeIgniter, PHP Design Patterns,

Agile Development

Academic experience

Database

SQL Server 2000

2000

Skilled - 6 months experience - integration into website with stored procedures

MySQL

5.x

Skilled - 6 years experience - integration into e-commerce website

Access

2000

Skilled - Academic experience in University and College

Oracle

10G

Skilled

Development Tools

Visual Studio

6.0

Skilled - Interdev tool used to create college website

JetPhoto Studio Pro

Skilled - Implemented photo albums for website

Photoshop

CS2

Skilled - 4 years experience

I-Contact

Skilled - 4 years experience

Netbeans 8.0, Gimp 2, Adobe Flash, LAMP/WAMP, Linux CentOS, Super Putty, JIRA, Confluence, Github, Join Me, SSH Tunnels, Lync, VPN

Skilled

PROFESSIONAL EXPERIENCE:

MAS Advise.org Nov. 2015 - March 2016

Database Programmer

Key Achievements:

In the process of automating WordPress database data migration into Microsoft Access

Technologies Used/Skills

WordPress Content Management System, Microsoft Access and VBA Macro Script

www.michalprofessional.info Website Jan. 2015 - Aug. 2015

WordPress Developer

Key Achievements:

Produced a personal website marketing achievements.

Technologies Used/Skills

WordPress Content Management System - Plugins and Child Themes were used

Responsive Design with HTML5 and CSS3, Bootstrap

BHS Consultants March 2015 - May 2015

PHP Developer

Key Achievements:

Setup Linux Virtual Machines for testing PHP websites.

Setup Desktop Environment to program PHP code on Linux machines.

Technologies Used/Skills

Oracle VM VirtualBox with Linux Centos 5.5 and 6.5 with PHP, Apache, MySQL, Memcached, PHP5 extensions

Super Putty, VPN, WAMP, FreeProxy, JIRA, Confluence, Github, Exact Target, FileZilla, JoinMe, Lync, SSH Tunnels

Kasheese Studios Sept. 2014 - Dec. 2014

Web Developer

Key Achievements:

Produced an online gallery for a well known Native American artist.

A mobile version of the website is to be created.

Blog functionality will be added to the website in the near future.

Technologies Used/Skills

Internet scripts - Developing and Planning - PHP5, CSS3, DHTML, Javascript

Database - Programming - MySQL/PDO with prepared statements

Software IDE - NetBeans 8.0 - coding and debugging PHP and Javascript

Mobile Design Patterns

TAO Solutions Inc. Jan. 2014 – May 2014

IT Auditor

Key Achievements:

Ø Designed and produced a SOC 2 Type II Information Technology Audit report.

Ø Wrote sections I, II, III of the report that included the company description, IT criteria for the security, availability and confidentiality principles, automated and manual controls and tests of operating effectiveness.

Ø Produced a gap analysis from the report that included gaps between present entity procedures and the SOC 2 report criteria and technical suggestions for IT security improvements.

Wawel Villa Seniors' Residence Aug. 2013 - Dec. 2013

Web Designer

Key Achievements:

Ø Redesigned the organization's website visual interface. Project was not implemented.

Technologies Used/Skills

Internet scripts - Developing and Planning - CSS3, DHTML, Javascript

Software IDE - NetBeans 8.0 - coding and debugging Javascript

Frameworth Sports Marketing, Toronto 2007 - 2012

Frameworth Sports Marketing is a medium sized manufacturing firm in Toronto that specializes in NHL sports memorabilia. Its customers include corporations, small wholesalers, retail customers and the NHL.

Web Master (5 years) Nov. 2007 - Oct. 2012

E-Commerce Developer (5 years)

Key Achievements:

Ø Developed the company e-commerce website and Internet business. This position spanned all online marketing from managing online promotions to maintaining the company's online product line.

Ø Created a new vision of the company website. At its peak the website registered over 32 million hits per year.

Ø Created an online playoff hockey pool that harvested hundreds of emails and increased website traffic.

Ø Partnered with Canadian Tire to run a 3 month long online contest for a signed player jersey. Emails were harvested and website traffic was increased.

Ø Developed a shipping cost matrix and shipping payment process that did not exist before into the e-commerce application.

Ø Built a timely email blast marketing process, managed online promotions, documented website changes and handled customer complaints.

Technologies Used/Skills

Internet scripts - Developing and Planning - PHP5, CSS, DHTML, Javascript, Smarty

Database - Administration/Programming - MYSQL with SQL

Software Applications - Programming Excel with Macros, Microsoft Outlook, Microsoft Word and HTML-Kit application, I-Contact Online Email Marketing platform

X-Cart E-commerce Platform - Maintenance/Troubleshooting and creating Web pages

Troubleshooting software changes

George Brown College 2000 - 2002

Web Developer (6 months)

Tutor/Student Representative (2 years)

Key Achievements:

Ø Designed and implemented the school's Faculty of Technology website.

Ø Organized job retreats.

Ø Assisted in tutoring students and resolving student issues with the school administration.

Technologies Used/Skills

Internet scripts - Developing and Planning - ASP, CSS, DHTML, Javascript

Database - Programming - SQL Server 2000 with SQL and Stored Procedures

Software IDE - Visual Studio 6.0 - Interdev Development Environment - coding and debugging ASP script

EDUCATION:

CISA Certification - completed exam. Placed in top 20%. Sept. 2013

ISACA International - Certified Information Systems Auditor

Oracle 10G Certification - 2 of 3 courses completed 2009

Centennial College

Bachelor of Commerce (Major Accounting\Minor Finance) 2003-2007

Ryerson University

Diploma in Computer Programming 2000-2002

George Brown College

ACADEMIC HONOURS:

Member of Golden Key International Honour Society - best 15% of students in the Ryerson Commerce Program.

REFERENCES: Available upon request

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