Customer Service Management

Lillian Reid

***** ****** **** *****

Jacksonville, FL 32218

(H) 904/766-4054 (C) 904/718-3770

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Service oriented professional with 15+ years of experience focused in the customer service and insurance industries. . Highly skilled, courteous and effective in customer-facing roles; providing excellent service at all points. Build productive relationships with all colleagues and manager, directly responding to needs of internal and external customers.

EXPERIENCE

Urban Jacksonville - Jacksonville, FL

Customer Assistance Specialist 9/2004 – 9/2014

Managed a 60-80 client case load

Recommend home services for clients

Healthcare evaluations

Quarterly home visits

Florida State College of Jacksonville - Jacksonville, FL

Liberal Arts Department 1/2003– 8/2003

Staff scheduling

Prudential Insurance Company - Jacksonville, FL 3/1980 – 5/2002

PBX Operator

Corporate Switchboard

Answered/forward calls to individuals or departments

Assisted internal/external callers via misdirected or misdialed calls

Voicemail management

Special projects

Advance Check Control Clerk

Assisted with payroll distribution for all employees

Mail management, which included opening and distributing mail

Input data from checks received via mail

Interacted daily with multiple departments to manage and/or return misdirected checks

Bulk check mailing process

EDUCATION

University of Phoenix

Bachelor of Business Management Graduated

TECHNICAL

Microsoft Outlook, Word, Excel and PowerPoint

Mainframe

Oracle

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