Customer Service Manager

Marquis D. Johnson

E: ****************@*****.*** M: 832-***-**** A: 550 Stafford Run #603, Stafford, TX 77477

Work Experience

Linebarger, Goggan, Blair & Sampson

Field Collector

****-****

Exceeded my collection goals for Harris county delinquent Business Personal Property taxes through strategic planning and communication.

Effectively contacted business owners with delinquent taxes to attain payment.

Effectively performed field visits to attain information and payment.

Researched Secretary of State and DBA documents.

Filed tax lawsuits and warrants

Data Driven Business Solutions

Office Manager

2007-2014

Achieved 90% retention rate in customer base through effective customer service and contact.

Set appointments for customer briefing, kept office and paperwork organized, handled payment on account. Managed a five-person workforce.

PLS Loan Store

Store Manager

2010-2012

Promoted from Assistant manager to Store Manager within 4 months of stating the job.

As store manager, I grew store check count from average of 588 to 673 (goal was 625) and averaged 241 title loans (goal was 215).

Effectively converted 82% (goal was 75%) of payday loans over to installment loans (new product).

Managed work force of 10-12 people, did the scheduling, handled employee discipline and worked with District manager for hiring and firing process. Managed the daily operation of the branch.

Advance America Cash Advance

Center Manager

2008-2010

Met goal for store average check count for cash advances and exceeded the goal for MoneyGram transactions.

Managed work force of 1-3 people, did the scheduling, handled employee discipline and worked with District manager for hiring and firing process. Managed the daily operation of the branch.

Comcast Cable Company

Customer Account Management

2008-2009

Met goals for handling inbound customer service calls as well as add-on business, and met customer satisfaction rating goals.

Wachovia Bank

Premium Teller/Lead

2005-2008

Promoted to Premium teller due to diligent and consistent work and meeting performance goals.

Processed deposits, withdrawals, payments, transfers, money orders, cash advances, traveler’s checks and gift cards. Responsible for ATM operation and replenishment as well as being responsible for maintaining official check, money order and night drop logs.

Educational Experience

-Houston Community College (Fall 2005-Spring 2006) - Working towards a degree in business.

-Bucks County Community College (Fall 2003) - -Working towards a degree in business.

-Central Bucks East High School (Fall 2000-Spring 2003) - -Graduated in June 2003 with honors

Business Competencies

-Communication Skills, Interpersonal Skills, Oral Communication, Team Work, Written Communication, Attendance/Punctuality, Dependability.

-Microsoft Office Suite, Microsoft Outlook, 10 key, I’m a quick learner and have used various interoffice systems.

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