Customer Service Manager

Ponchitta Johnson

**** ****** ***** • Moses Lake, WA 98837 • 509-***-****

SKILLS & QUALIFICATIONS

•Over 15 years administrative experience in office and manufacturing settings, with strong background in work planning, work order control, and purchasing.

•Excellent time management and interpersonal/customer relations skills. Demonstrated customer service, cost control containment, and deadline focus, Positive, cooperative attitude. Strong problem solving skills. Takes the initiative to improve work processes.

•Highly organized, dependable, quick learner. Can effectively set up and meet priorities as well as handle multiple tasks and stress well. Capable in supporting other groups’ needs in timely manner.

WORK EXPERIENCE

Purchasing Agent • Sonico, Inc. • 1995 to Present

Review customer’s parts requirements and purchase parts, not exceeding work order requirements. Talk to suppliers and coordinate shipping issues to met customers’ deadlines. Track parts delivery to ensure shipments are timely. Coordinate with Maintenance Manager and Administrative Manager to effectively resolve any parts problems. Previously served as Planning Assistant for 13 years, providing data entry, planning, and problem solving support for the Planning Department, serving when needed as Acting Group Leader, interacting with department heads to coordinate work issues, monitoring workflow to determine overtime, and delegating work tasks.

Office Services Clerk/Receptionist • Bramalea U.S. Properties/Preservation Park • 2 years

Provided admin support for commercial real estate company. Interacted with clients routinely. Maintained monthly database of meetings and events. Tracked and monitored invoices and processed check requests. Provided courteous service in answering calls, greeting clients, showing properties, and interacting with employees.

Receptionist/Secretary • Oakland Convention & Visitor’s Bureau • 1991 to 1993

Provided secretarial support to the Director of Finance and CEO. Interacted with visitors. Duties included correspondence, mail, staff meeting minutes, deposits, office supply inventory, and form control.

EDUCATION/TRAINING

•Big Bend Community College 1 year undergraduate classes

•Allied Business Schools Medical billing coursework

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