Human Resources Management

JEFFREY E. FETTERMAN

**** *. ******* ******, **** Beach, CA 90808

E-mail: ************@*****.*** 562-***-****

SUMMARY OF QUALIFICATIONS

Over twenty five years experience in Health Care and Human Resources.

Expertise in employee benefits and employee relations, performance management, progressive discipline, worker’s compensation and recruitment.

Broad knowledge of federal and state labor laws.

Skilled at investigations, conflict resolution, policy & procedure development, and interpreting and maintaining compliance with requirements and legislation.

Experienced with using ADP Workforce payroll system.

HUMAN RESOURCES SKILLS

Benefits & Payroll Processing

HR Policies & Procedures

Background & Reference Checks

Workers Compensation

Performance Coaching

Performance Management

Employee Relations & Investigations

Employee Orientation &

On Boarding

Compensation Analysis

UI Claims & Hearings

COBRA Administration

Recruitment

Exit Interviews

Incident Investigations

PROFESSIONAL EXPERIENCE

Accountable Healthcare IPA, Human Resources Manager 2015-Present

Health Care organization

Responsible for planning, organizing and directing the organization-wide personnel programs including employee benefits, recruitment, workers’ compensation, employee relations, and compliance training programs.

Administers all benefit programs. Makes recommendations for changes/additions to benefit programs as necessary.

Work with managers to comply with employee evaluation standards, retention and mediation.

Responsible for the coordination of the workers’ compensation program. Assures that injured employees are treated accordingly and expeditiously.

Handle all onboarding activities and exit interviews.

Prepare and maintain company policies and handbook.

Greater Los Angeles Agency on Deafness, Inc., Human Resources Manager 2005-2015

Non-profit organization that ensures equal access of the deaf and hard of hearing community to opportunities afforded their hearing counterparts.

Responsible for the administration of Employee Benefits including health, dental, vision,

pension plan and tax deferred annuity plans. Ensure benefit costs stay within budget.

Recruit, interview, and hire all company personnel.

Conduct new-hire orientations and on boarding.

Create job descriptions, requisitions, announcements, and advertisements.

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Oversee the maintenance, administration, and development of personnel policies and the Employee Handbook.

Advise managers of EEO and Sexual Harassment policies and recommend corrective action plans as necessary.

Advise/guide supervisors on the hiring, performance management, and progressive discipline processes to ensure litigation risk is mitigated.

Maintain confidential personnel files and employment related materials.

Address and resolve Employee Relations issues.

Process employee termination paperwork.

Accomplishments:

Improved and clarified the Employee Handbook and other policies and procedures, including the addition of a new Social Media policy resulting in increased adherence to policies & procedures.

Improved the interview process to match candidates more accurately to open positions, which resulted in a 10% reduction in the turnover rate, while increasing supervisor satisfaction.

Implemented a new dental plan offering by negotiating cost versus quality of benefit with dental plan carrier.

Educated employees on 401a and 403b plans to eliminate confusion & complaints and ensured that appropriate data was supplied to the third party administrator.

L.A. Care Health Plan, Compliance Specialist 2003-2004

Responsible for the Health Plan’s and the delegated Participating Provider Group’s compliance with all regulatory, contractual, and legislative requirements pertaining to the Medi-Cal, Healthy Families, and Healthy Kids product lines.

Implemented and monitored adherence to the AB 1455 Regulation.

Coordinated, scheduled, and completed oversight activities for the Participating Provider Groups.

Participated in Regulatory Affairs and Compliance activities, special projects, research and data collection, and corrective action processes.

Accomplishments:

Improved internal customer satisfaction, by educating participating medical provider groups on billing and coding procedures which increased accuracy.

La Vida Medical Group and IPA, Compliance Auditor 2002-2003

Member of the senior management team responsible for the regulatory compliance of all internal departments.

Coordinated and conducted staff education and development related to compliance.

Conducted internal audits with the development and implementation of strategies designed to improve compliance and claims payment operations.

Prepared for and coordinated external compliance audits.

Compiled claims and compliance data and prepared daily, weekly, and monthly reports.

Completed special projects and prepared management reports in a timely manner.

Accomplishments:

Improved the auditing process which reduced the turnaround time by 20% so that claims staff could rectify errors and issues within the required processing time and thus avoiding health plan fines.

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Prudential Healthcare/Aetna U.S. Healthcare, Various Positions 1986-2002

Accomplishments:

Worked with Redesign Team to revamp and improve departmental processes to save time and money. Reduced barriers to achieve immediate savings and created internal and external customer satisfaction.

EDUCATION

Scheduled to take the SPHR exam in May 2016

MBA, University of Phoenix

Certificate, Human Resource Management, Chapman University

B.S., Business Management, University of Phoenix

Business Management (3 years), California State University at Northridge

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