Customer Service Administrative Assistant
Resume:
Steadman Smith
Houston, TX 77013
Email: **************@*****.***
Phone: 832-***-****
P R O F I L E / O B J E C T I V E
To obtain an Administrative position with a reputable establishment where my skills and knowledge can be utilized. I look forward to joining a team of professionals who work hard and strive to be the best in their field.
W O R K E X P E R I E N C E
Employment
FedEx Office and Ship Center
Center Consultant 01/2015- 03/2016
• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of center team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing center functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
•All other duties as needed or required
Baylor College of Medicine 08/2013- 09/2014
Clerical Administrative Assistant, Houston, Texas
• Performs routine clerical duties in accordance with standard procedures.
• Types and prepares a variety of forms and correspondence from rough notes and drafts.
• Files and retrieves a variety of documents; faxes documents.
• Answers telephone and provides information or directs caller to the appropriate person.
• Maintains records and files; ensures that all records are updated and modified as necessary.
• Verifies information for callers and resolves routine problems.
• Scheduled appointments and meetings.
• Greets customers as they enter.
• Makes copies using a copying machine.
• Obtained SRM / Purchasing Training Certificate.
• Knowledge of Histotrac.
Methodist Hospital, DeBakey Cardiology (Staffing Contract Position) 08/2012-08/13 Front Desk Specialist, Houston, Texas
• Greeted patients and obtained demographic, financial, and insurance information
• Collected patient co-pays.
• Responsible for daily reconciliation of all payments and petty cash.
• Informed patients of any visit delays and provided superior customer service.
• Answered phones and triaged calls to appropriate parties.
• Knowledge of Nextgen.
Medical Clinic of Houston LLP 10/2011- 08/2012
Release of Information Specialist / Patient care Assistant, Houston, Texas
• Experience with release of protected health information
• Wide knowledge of general office, State and HIPPA Privacy Laws
• Profound knowledge of office procedures, medical record processing, medico legal guidelines
• Thorough knowledge of State and Federal laws regarding release of protected health information
• Familiarity with medical record, anatomy and physiology, disease processes and medical terminology
• Exceptional knowledge of laws and regulations governing release of information
• Ability to interact with a variety of customers demonstrating poise
• Ability to organize and respond to requests /Answered phones took payments for medical records as well as file back charts, copy medical records for patients.
Work History
All People’s Funeral Home 04/2006 – current (weekends only)
• Assistant Funeral Director & Administrative Assistant, Houston, TX
• Meet with current and prospective customers and help them become satisfied by answering
Questions and resolving issues. Schedule family appointments, for counseling and arrangements.
• Assist Funeral Director in planning and coordination of funeral services.
• Managed front office including filing, typing correspondence, billing and heavy inbound/Outbound calling…
• Verify insurance policies and their accuracy
North Side Pain Relief Center 05/2010 - 05/2011
Medical Administrative Assistant, Houston, TX
• Performed a wide variety of assignments which included answering phones, scheduling patient, filing, preparing charts, maintaining the front office.
• Took vital signs, blood pressure, took case history.
• Prepared patients for exams, assisted Doctor with injections.
• Assisted with Physical Therapy administered hot pack, electric stimulator, ultra sound therapy and joint mobile/myofascial Release and physical massages.
E D U C A T I O N / S K I L L S
Education
Corinthian College (Everest)– Houston, TX Reach Charter High School- Houston, TX
Medical Administrative Assisting Diploma 05/09
03/2011- 12/2012
Skills
Skilled at learning new concepts quickly Proficient in all Microsoft Application
Technical Savvy
HIPAA Compliance Work well without supervision
ICD-9 and CPT Ability to prioritize and remain focused
CPR/AED Certification Customer Service Orientated
Contact this candidate