Customer Service Sales

ELSA PIEROZAK

Houston, TX *****

Ph: 561-***-****

************@*****.***

EDUCATION

University of Houston

Bachelor of Business Administration, Operations Management

SKILLS

SAP, Fasttrack, Teletrac, Quickbooks, Windows, MS. Office Suite, Internet and software applications.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Excellent relationship building skills with customer through reliability and professionalism.

Proven initiative and ability to work with minimal supervision.

Bilingual English/Spanish

WORK HISTORY

Aambassador Limousine and Transportation

Dispatch Supervisor/Schedule Coordinator

February 2013 - Present

Supervised and coordinate activities of 80+ drivers.

Oversee scheduling for the day-to-day activities. Maintain 24-hour coverage for entire Houston and surrounding areas.

Carry out analysis of departures, arrivals and stem times to identify potential issues and develop solutions to improve efficiency.

Communicate through two-way radio with limousine and shuttle bus drivers to ensure constant status and location.

Maintain accurate records of all transportation activities in the department.

Review inspection reports and work logs daily.

Rabaiotti Services Corp, Miami FL

Logistics Coordinator

July 2010 – Dec 2013

Produce bills of lading and update shipment status information.

Completed and followed up on all registration, traffic documents and transportation reports.

Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.

Oversaw rush orders and order changes. Monitor shipments to guarantee on-time delivery.

Negotiated with outside providers to minimize costs.

Casa Marina, Miami FL

Travel Agent

January 2007 – March 2010

Researching travel options and presenting deals in terms of requirements.

Ensure all bookings and reservations are processed accurately.

Building strong relationships with clients.

Ability to achieve branch, team sales and profitability objectives.

Negotiating corporate and best rates with hotels.

Advising on and organizing visas and passports.

Complying with all relevant laws and travel business legislation.

Kilpatrick Company, Boynton Beach, FL

Customer Service/Parts Sales Specialist

June 2005 -December 2006

Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money or any planned adjustments.

Enter descriptive information to provide history and tracking of issue resolution.

Follow-up on customer’s inquiries and inform/provide feedback to appropriate departments.

Verizon Wireless, Houston, TX

Customer Service Rep/DSL Troubleshooting Agent

July 2002-April 2004

Troubleshoot, resolve, track and escalate technical problems related to DSL service issues and document customer requests in call tracking system.

Ability to solve level I computer issues such as basic software and operating system inquiries.

REFERENCES UPON REQUEST

Contact this candidate