Customer Service Sales
Resume:
CHRISTAL TAYLOR
********.******@*****.***
PROFESSIONAL SUMMARY
Successful, dependable, customer service professional with a proven record of handling clients at all levels in a professional environment. Adept at building client relationships for long-term commitment to the company; known for the ability to provide an expert level of customer service, while adding to the bottom line. Currently seeking a long-term role in the greater Houston market.
03/2004 – 06/2015
Senior Customer Service Rep
ABCO Paper Company Austin, TX
Receive customer’s orders via phone, fax, and email
Answer an average of fifty calls per day, addressing customer inquiries and solving problems, along with selling and up-selling of product
Assist with walk in customers at the front counter
Assist Sales Representatives with any issues they may have with invoicing and special orders
Create pick tickets for the warehouse and for routing of delivery drivers
Process and handle all back orders and special orders that are received and process for delivery
Preparation of bills of lading/shipping manifests for international and domestic shipments via FedEx, UPS, Southwestern Freight and United States Postal Service
Maintain resale tax files for resale customers
Handle and Maintain records, acting as head of Central Records
Assist with purchasing and inventory control
Dispatch calls to the drivers and handle any issues that the drivers may have on their routes
Order Office Supplies and coordinate maintenance as required on office equipment
Recruit, coach and manage staff
12/2000 - 09/2005
Sales Associate
Exxon Convenience Store Austin, TX
Assisted retail customers
Handled cash and credit card transactions, ensured balance of till at close of shift
Restocked coolers and on the floor product
Followed Federal and State Guidelines regarding the sale of tobacco, alcohol and Texas Lottery tickets
Managed the kitchen area: restocked food and drink dispensers, condiments and utensils
Maintained fuel pumps, drivers and state inspectors
Ensured parking lot area was clear of debris and coordinated the dumping of industrial waste containers
EDUCATION
Alief Hastings High School Houston, TX
Graduate
SKILLS
Customer Service
Problem Solving
Dispatching/Routing
Computer Skills: Paper Master, Microsoft Word and Excel; Internet Explorer
Credit card processing
10 Key By-Touch
Quick Learner
Highly Dependable
Attention to detail
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