Customer Service/ Sales Managemnt
Resume:
Jimmy Sherritt
Allen, Texas **002
*********@*****.***
Summary of Qualifications
A proven leader, mentor, Sales Manager, Customer Service Manager, problem solver, communicator, and trainer, seeking a position through which these skills can help others grow. I bring you the Wisdom that comes with experience, the Vision that comes from having seen results, and Leadership that maximizes the performance of individuals and teams alike. Experience
HomePro Operating, LLC 07/2014-Present
Vice President Customer Experience Carrolton, TX
Reports to CEO, responsible for Customer Service, Inside Sales, Quality Control, Telephony, Customer Retention, Scheduling and Up-Selling.
Restructured Customer Service Department including, hiring, and training. Introduced call Quality Control.
Elevated BBB rating for the company from âFâ to âA+.â
Created and supervised rapid response team to improve service for customers.
Oversaw Quality Control of installation and service team.
Developed inside sales team and strategy.
Served on Senior Executive team.
Supervised 30+ in various capacities.
Homeland HealthCare 08/2008-07/2014
Vice President Customer Communications Allen, TX
Successful in Sales, earned promotion to Product Development Manager, Compliance Manager and Vice President of Customer Communications.
Supervised Inside Sales and enrollment at two enrollment centers increasing sales by 30%.
Developed and supervised customer retention unit salvaging $1,000,000 in premium per year.
Responsible for Customer Service: telecommunication, email and chat. This team, through exhaustive customer surveys, received a 94% customer satisfaction rating.
Managed approximately 80 employees, was directly involved in hiring and training processes.
Established and enforced Compliance protocol.
Interacted with state regulatory agencies on behalf of the Company.
Advised and assisted in new product development.
Established carrier relationships and facilitated contracting. Jimmy Sherritt Page 2
Torchmark, United American Insurance Company 09/1985-06/2007 Assist. Vice President/Sales Administration
McKinney, TX
Originally hired as Agency Service Rep, was promoted to Agency Department Manager, Assistant Vice President, Agency Manager, AVP Regulatory Coordinator, AVP Sales Administrator.
Key Player in development of Agency Support Unit. Supervised 40 employees, supporting 36,000 independent agents.
Supported 80 Branch Offices nationwide in areas of sales support, training, cost control, sales analysis, and personnel management.
Developed Telecommunication based recruiting unit. Power Equipment/Parts Distributing Company 09/1975-09/1985 Branch and Sales Manager Dallas, TX
Hired as Warehouseman, earned promotion to sales, Sales Manager and Branch Manager.
Responsible for total branch operations: customer service, personnel, sales, warehouse, purchasing, pricing, inventory control, marketing both in concept and in creation of camera- ready artwork.
Grew sales from $2,000,000 to over $8,000,000 per year. Personal
Married, three children.
I enjoy family, sports of all kinds, music (yes, I am in a band) and have logged over 200,000 miles on Harley Davidsons.
References available upon request.
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