Receptionist-Facility Coordinator
Resume:
Nilda Guzman
Houston, TX 77095
Profile
Support Professional with over 16 years of experience in Facilities and Front Desk management. I have a proven track record of managing multiple tasks in a fast-paced environment, highly competent in all areas of office administration and professional support with strong customer service and problem-solving skills; detail-oriented and resourceful in completing tasks. Motivated team player with a positive attitude.
Managed the SAP Houston front office for 16 years single handedly supporting the Sales and Service executives, VPs, Directors, Managers as well as the SAP consultants. Received several awards for outstanding support to the collegues in the office.
Skills
●Microsoft Office 2010,
●MS Word
●MS PowerPoint,
●MS Outlook
●MS Excel
●Data Entry
●Ten-key by Touch.
●Multiple Phone Lines
●Bilingual
●SAP portal; tools; ISP; CRM
●Excellent Customer Service
●Access
●SAP ISP, SRM, HUBWOO
Experience June 2015 to 2015
Certified Companies
Front Desk Receptionist/Filing in HR Department Houston,Texas
●Worked at Wyatt Field Service as a contractor at the reception desk, transferring to file room and providing back up at the front desk
SAP America April 2000 to 2014 Facility Coordinator / Front Desk Receptionist Houston, Texas Responsible for day to day operations from greeting employees and customers through managing the supplies and ordering the supplies as needed. Responsibilities include:
●Provide principal administrative support to the Facilities Management Department and the SAP on-site staff to run daily operations of the SAP Houston office
●Reserve conference rooms and order catering daily 5 times a week
●Order all office supplies and pantry supplies
●Create and enter purchase orders and proposals that facilitate communications and awareness of overall departmental projects, including division guidelines and procedure manuals
●Serve as a liaison for Maintenance, Security, Facilities Department and various vendors and support technicians for effective communication through written correspondence and/or broadcast messaging and consistency towards meeting division goals
●Order and receive office supplies: GFM entering of carts for PO in SAP, Aperture report, GFM WiKi, ISP travel manager & expenses manage, COIs, FedEx account
●Request material thru SAP SRM if needed
●Sort outgoing and incoming mail
●Manage company calendar on Outlook Reservation System
●Assist in I-9 Service center, approve workflow invoices, bind documents and coordinate office events
●Assisted SAP project manager in relocating the SAP offices to its new location in 2013
● Translate for the employees work order requests to the Spanish speaking janitorial personnel
Education:
Houston Community College 1999
Alief Hastings High School Graduated 1989
Citizenship: U.S. Citizen
Languages: Fluent in English and Spanish, spoken and written
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