Telecom Project Mgmt Service Delivery

DONALD ROBINSON

*** ***** ******, **********, ** 07601 l C: 201-***-**** l ******.********@*******.***

SUMMARY

Seeking a challenging and responsible position, that will effectively utilize my skills and experience. I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience within the Telecommunications industry, I am willing to learn, and I am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own.

Local NJ candidate with over 17 years of experience within the Telecom Post Sales Implementation / Project Management arena

Extensive work experience with major Carriers such as AT&T, Verizon, MCI/WorldCom, Verizon Business and other Inter-exchange / Competitive Local Exchange Carriers.

Experience includes:

Preparing project forecasts, and making recommendations on maximizing efficiency on multi-site projects

Scheduling and coordinating activations requests with the Customer, Carrier and Telecom Vendors.

Managing & supporting projects relating to telecom and ensuring on time completion within cost objective.

Responsible for contract review, pricing and cost analysis.

Preparation of timely progress reports to customers and management

Supporting Account Management Team and providing Technical Support/Guidance.

Addressing escalated customer issues and coordinating with all levels of management to resolve customer issues

Proficient in MS Office suite including Word, Excel, Outlook, Power Point.

WORK EXPERIENCE

AT&T, PISCATAWAY, NJ 8/14-Present

Advanced Service Delivery - Ethernet Flex Team

The role of the Advanced Service Delivery Specialist is to manage implementation of Ethernet service for Enterprise sized accounts. Duties currently include:

Coordinating and conducting technical interview with PBX vendors, client, technical consultants and internal departments

Arranging CPE installations & coordination of acceptance testing of customer premise equipment with Vendors and Internal Test Department

Project management and order processing for complex services such as EOC and EOF access

Assisting troubleshooting efforts with providers and internal Test & Turn-up teams during circuit turn-up phase

Documenting applicable T-Systems circuits, Customer premise equipment, ports, and various other items in central databases

Create internal Purchase Requests for all circuits and equipment ordered by provisioning group

Addressed escalated customer issues and provided strategic business solutions to maintain company revenue to reduce churn

Assurance of project adherence concerning time and cost objective.

ERICSSON, PISCATAWAY, NJ 10/13-7/14

Utilities Project Administrator

The role of the Utilities Project Administrator is to manage the implementation process of Natural Gas Emergency Backup Generators for cellular towers. Duties included:

Face to Face engagement with Natural Gas Providers within NY/NJ region

File Natural Gas load applications for new gas pipe and meter install

Coordinate site visit with natural gas technician, Ericsson Construction Manager and Ericsson General Contractor for purpose of upgrading or installing new pipe line or upgrading existing gas service

Assurance of project adherence concerning time and cost objectives.

Presents weekly forecasts and recommendations on improving project workflow

Works with all levels of management to resolve issues to ensure successful and timely project completion

METTEL, NEW YORK, NY 12/10-1/13

Advanced Services Sales Engineer

The role of the Advanced Services Sales Engineer is to support account manager as product/technical SME.

Acting as Consultant/SME and Project Manager for Advanced Services Team

Engaged with Sales Team, Provisioning Team and other internal departments for consultation and implementation of traditional and advanced/complex voice and data services

Understanding customer requirements for the purpose of implementing new telecom services

Coordinating and conducting technical interview with PBX vendors, client, technical consultants and internal departments

Managing multiple projects for enterprise sized accounts.

Ordering Access circuits (local loops) from CLEC’s, LEC’s and IXC’s

Established PSTN to PSTN relationship for purpose of ordering and provisioning Access circuits (local loops) and Interconnection (Cross Connect) trunks, with LECs, CLECs and Inter-exchange Carriers.

Ordering customer routers and CSU/DSU’s from equipment Vendors.

Assisting troubleshooting efforts with providers and internal Test & Turn-up teams during circuit turn-up phase.

Ordering ISDN lines from LEC’s.

HPBX and SIP Trunk order processing

Coordinating large project migrations for both non-complex and complex services

Documenting applicable systems, Circuits, Customer premise equipment, ISDN lines, ports, and various other items in central databases

AT&T, PISCATAWAY, NJ 11/09-11/10

BVOIP Project Manager

The role of the BVOIP Project Manager was to oversee Business Voice over Internet Protocol projects for Enterprise sized accounts.

Communicating with client for the purpose of developing a business strategy for BVOIP service

Coordinating and conducting technical interview with PBX vendors, client, technical consultants and internal departments

Arranging CPE installations & coordination of acceptance testing of customer premise equipment with Vendors and Internal Test Department

Project management and order processing for complex services such as EOC and EOF access

Assisting troubleshooting efforts with providers and internal Test & Turn-up teams during circuit turn-up phase

Documenting applicable systems: circuits, Customer premise equipment, ports, and various other items in central databases

Project management and order processing for complex services (EOC, EOF)

Working with all levels of management to resolve customer issues

Prepared project forecasts, and recommendations on maximizing efficiency on multi-site projects

Addressed escalated customer issues and provided strategic business solutions to maintain company revenue to reduce churn

Assurance of project adherence concerning time and cost objective.

NBS (NETWORK BILLING SYSTEMS), WAYNE, NJ 9/06-1/09

Network Provisioning Specialist

The role of the Network Provisioning Specialist was to manage and coordinate the installation process for voice and data circuits. Duties included:

Developing business plan for successful circuit install and service activation

Ordering Voice and Data circuits from underlying telecom carriers

Established PSTN to PSTN relationship for purpose of ordering and provisioning Access circuits (local loops) and Interconnection (Cross Connect) trunks, with LECs, CLECs and Inter-exchange Carriers.

Project management and order processing for complex services (i.e. PRI, T1, Point to Point, Frame Relay, MPLS)

Coordinate large project migrations for both non-complex and complex services

Order processing for non-complex services utilizing internal systems (POTS & Centrex)

Performing full service audits on all new request to ensure accuracy

Effectively communicated with customers, agents and vendors during planning, implementation and activation process

Acted as technical support specialist during install process.

Assurance of project adherence concerning time and cost objective.

Scheduling and coordinating all service activations and LNP requests with the customer, carrier and telecom vendor.

WORLDCOM, PARSIPPANY, NJ 4/00-5/02

Account Relations Manager

The role of the Account Relations Manager was to generate sales revenue for WorldCom by utilizing Up-selling techniques as well as manage an assigned client base. Other duties included:

Develop customer relationships through face-to-face and phone interactions

Communicating with client for the purpose of developing a business strategy for Telecom service

Managing projects relating to customer requests and ensuring project completion

Working with customers to identify new cross-sell and up-sell opportunities.

Preparing project forecasts, and recommendations on maximizing efficiency on multi-site projects

Performing full service audits on all new request to ensure accuracy

Addressing escalated customer issues and provided strategic business solutions to maintain company revenue to reduce churn

Assurance of project adherence concerning time and cost objective.

Scheduling and coordinating all service activations.

Prepared sales forecast, account status forecasts and recommendations on enhancing revenue growth for specific customers

Responsible for contract review, pricing and cost analysis.

AT&T WIRELESS, PARAMUS, NEW JERSEY 11/98-4/00

Business Services Specialist

The role of the Business Services Specialist was to manage business wireless accounts and provide business solutions for wireless customers. Other duties included:

Acting as the primary point of contact for business customers

Contract Negotiations and Up-selling techniques

Addressed escalated customer issues and provided business solutions to maintain company revenue to reduce churn while minimizing risk to the business

Managed the resolution of trouble tickets

Provided timely progress reports to customers and management

Handled billing disputes/inquiries

Technical Support

Worked on special projects as requested by management

Worked with all levels of management to resolve customer issues

MCI CORPORATION PARSIPPANY, NEW JERSEY 8/97-11/98

Sales Support Specialist

The role of the Sales Support Specialist was to manage an assigned customer base and direct the activities of the account team for sales, service and technical support to ensure customer satisfaction. Other duties included:

Develop customer relationships through face-to-face and phone interactions

Communicating with client for the purpose of developing a business strategy for Telecom service

Managing projects relating to customer requests and ensuring project completion

Working with customers to identify new cross-sell and up-sell opportunities.

Preparing project forecasts, and recommendations on maximizing efficiency on multi-site projects

Responsible for resolving client issues with a sense of urgency and highest quality

Performing full service audits on all new request to ensure accuracy

Addressing escalated customer issues and provided strategic business solutions to maintain company revenue to reduce churn

Assurance of project adherence concerning time and cost objective.

Scheduling and coordinating all service activations.

Worked with all levels of management to resolve customer issues

Prepared sales forecast, account status forecasts and recommendations on enhancing revenue growth for specific customers

Responsible for contract negotiations, pricing and cost analysis.

Managed implementation process of all voice and data services for MCI business customers

TRAINING

Project Management

Account Management

Telecom Provisioning Experience

Working knowledge of Voice and data technology as well as VOIP solutions

Telecom Technical Support Experience

EDUCATION

DeVry University, New Brunswick, New Jersey

Business/Technical Management

Specialty in Project Management

Fairleigh Dickinson University, Teaneck, New Jersey

Liberal Arts / Business Administration

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