Customer Service

Maryanne Moore *** Ocean Ave. Apt.*

(***) ***- **10 Patchogue, NY 11772

**********@***.***

Objective: To obtain a position in an establishment where I can utilize my education and skills to provide clients with desired information, guidance and follow up.

Education:

Suffolk Community College – Associate’s Degree in Applied Sciences GPA 4.0 9/1998 – 6/2000

Western Suffolk BOCES – Medical Assistant Program - An intensive 400 hours comprised of theoretical and practical application of essential medical assisting skills. Certified in Medical Assisting, Phlebotomy, EKG, CPR, OHSA 2/2015 – 7/2015

Work Experience:

Off Track Betting (OTB) – Cashier. 6/ 2015 – Present

• Efficiently answer numerous inbound calls, answer clients questions, accurately access clients account, and enter information provided by client in computer during each call

• Absorb and retain information to ensure consistency when explaining regulatory items, and policy and procedures

• Handle irate clients in a professional manner

• Adhere to all attendance/punctuality policies and procedures

• Meet or exceed standards of quality and professionalism as set by OTB

• Ensure consistency and adherence to departmental work flow, policy and procedures

• Follow appropriate avenues of protocol to elevate issues

Nanny Services 1/ 1993 – Present

• Provide consistent, patient, caring, guidance and supervision for babies, children, and teens

Access Home Health Care 9/2014 – 10/2015

• Skilled in assisting seniors with activities of daily living

• On time medications

• Transported/ accompany seniors to doctor’s appointments and various errands

• Kept detailed records of patients’ health

• Monitored patients’ nutritional and hydration status

• Light housekeeping

• Excellent communication skills

Private Home Companion Services 1/2007 – 9/2015

References Available Upon Request

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