Customer Service Manager

PROFILE SUMMARY

A Self Motivated Professional with extensive experience in Customer Service; Areas of strengths includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Extensive knowledge of Florida laws and requirements to educate clients needs. Dedicated and detailed with a strong work ethic.

Sales, Service & Underwriting Detailed Upfront Underwriting

Problem Analysis & Resolution Successfully achieves Department Sales Goals

Oral & Written Communication

EMPLOYMENT HISTORY

Alexander Financial Group, LLC, Maitland, FL 2013 – 2015

Personal Lines Account Manager

Amica Mutual Insurance Company, Orlando, FL 2012 – 2013

Underwriting, Sales & Service

O’Neil, Lee & West, Inc., Orlando, FL, 2007 - 2010

Personal Lines Account Manager

Nationwide/Steve Lewis & Associates, Oviedo, FL, 2006 - 2007

Personal Lines Account Manager

Nationwide/Barry Justice & Associates, Sanford, FL, 2005 - 2006

Agent/Office Manager

EDUCATION

Northern Illinois University, DeKalb, Illinois

Arizona State University, Tempe, Arizona

(completed 2.5 years of course work)

LICENCES and RECOGNITION

220 General Lines Agent

2002 First Floridian Outstanding CSR Award

2005 Insurance Professional of the Year – Local NAIW Chapter

AFFILIATIONS

International Association of Insurance Professionals

National Association of Insurance Women, International

Insurance Professional of Greater Orlando

Contact this candidate