Lead Desktop Engineer

Jason Lass, A+, Net+, MCP

**** ******* ***. *******, ** 11793 Mobile: 516-***-**** ****@*********.***

Senior Systems Engineer

Accomplished professional with 15 years of experience as an IT Consultant/Senior Systems Engineer/Service Manager leveraging cutting-edge technology knowledge to support corporate strategic goals. Excel in leading departments, managing staff, and restructuring IT infrastructure and operations to boost productivity and efficiency. Experience in training users, developing advanced backup solutions, NAS infrastructure, and desktop management software. Liaise with startup companies to facilitate support and sales ventures. Effectively interface with IT and non-IT management and staff to identify systems requirements and support issues. Successfully lead teams of network engineers, system administrators, and service desk personnel. My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression. I am looking to utilize my background in an IT leadership role with an organization that rewards hard work, results and success.

Areas of Experience

Project Management

System Operations

LAN Design & Management

Hardware/Software Upgrades & Troubleshooting

IT Technical Management

Network Integration

Strategic Planning & Direction

Client Retention Strategies

Team Building & Training

Upgrades/Rollouts

Systems Migrations

Disaster Recovery Systems

Professional Experience

Micro Systems Support, Deer Park, NY 2000-Present

Senior Systems Engineer/Service Manager

Manage proposals, configure quotes, develop installation strategies, oversee IT service contracts, and enhance client relationships. Lead a team of engineers, coordinate deployments, and make IT infrastructure recommendations to ensure an efficient workplace while reducing costs. Cultivate relationships between distributors and outsourced service personnel. Leverage knowledge of Peachtree to facilitate account processing.

Oversee multiple projects across all phases of development.

Coordinate with customer to gather requirements and manage expectations.

Designed an internal Helpdesk solution utilizing Freshdesk.

Active Senior Engineer

Key Project Highlights

Mt. Sinai Hospital - Lead Field Technician/Account Manager/Project Manager (2002-Present

Managed and assisted with IT planning/executing rollout of new equipment for acquired practices.

Managed deployment of Citrix built computers in all patient rooms for EMR deployments. Acquiring equipment and planning/executing rollout.

Successfully planned and acquired equipment for emergency relocation of accounting group due to a fire. Coordinated the local IT effort and managed a team of techs that installed 40 computers, 9 printers and misc. equipment in a two day window.

Support 600 computers in Win7/Citrix environments along with 100 printers, network, and all desktop issues.

Experience with Healthcare related applications: EPIC, Misys, IDX, Labsoft, GE Echo Pacs, GE PACS, GE Centricity, OIS software, Penrad, Medical Arts, Hospital portals, Pulmonary PFT machines, Small Bowl capsule reading systems and Endoworks.

Understanding of HIPPA related security rules to prevent healthcare fraud and abuse.

Verizon – Field Technician (2002-2004)

Member of a team, which supports and installs NetApp Storage Solutions.

Dime Savings Bank, FSB - LAN Administrator/Systems Engineer (2001-2002)

Supported eight NT servers (NT Clustering & Raid 5), 2 Novell 5.0 servers and 150 users.

Troubleshot all hardware, software and network issues and served as a Novell Administrator controlling network/security access.

Education & Training

Associate in Liberal Arts, Nassau Community College, Garden City, NY

Training:

Channel Partner in Sales/Hardware –Network Appliance Class & Web Training, Inet Solutions Inc., Uniondale, NY

Microsoft Windows 2000 Professional/Server - Installing, Configuring and Administering

Net+ Certified Network Engineer Program; A+ Certified Technician in Software and Hardware

Contact this candidate