Manager Property

Latoya Apple

**** ***** ***** ** ************, IN

317-***-**** act8dr@r.postjobfree.com

Education:

High school diploma 2009 True Beginnings Ministry

Experience:

Marketing and Leasing Specialist BLT HOMES May 2015-July 2015

Maintain occupancy and leasing goals set by Property Manager

Record all traffic and inquiries in Yardi Voyager

Update availability report, process applications for approvals (credit check, rental history etc.)

Walk through of all homes to ensure ready and available

Calculate and collect application fees, deposits, and first month rent fees to be received by Property Manager

Maintain current resident and prospect files

Responsible for resident retention by excepting calls from residents and immediately addressing concerns

Contribute to cleanliness and curb appeal of all homes

Plan various marketing events including hosting open houses

Develop and distribute marketing material

Assist in placing, removing/updating all banners, balloons, and bandit signs

ASSISTANT MAINTENANCE MANAGER BLT HOMES AUGUST 2014-MAY 2015

Handles all maintenance-related administrative duties

Vendor and resident follow-up ensuring completion of all work

New construction and unit turn inspections and walk-throughs

Vendor scheduling and payment inquiries

Develop and maintain all vendor relationship

Receive and keep an accurate call log of all resident maintenance-related calls, responses, and work orders in Yardi Voyager

Customer Relations SUPERVISOR Defender Direct March 2009-August 2015

Call center supervisor

Addressed and resolved escalated customer conflicts

Trained and supervised call center staff

Scheduled and organized installations and service calls to customer home

Skills & Abilities

Yardi Voyager

Proficient in Microsoft Excel, Word, and Power Point Presentation

Multi-Person Team Management and Supervision

Training, Instruction, Process Improvement Proficient in Various Data-Entry and CSR Systems

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