Customer Service Maintenance
Resume:
SYLVIN E. MERCADO
*************@*****.***
SUMMARY OF QUALIFICATIONS
Expertly implemented process improvement for 20% gain
12+ years of providing excellent customer service to both internal and external customers
Diligently establish and maintain relationships with vendors
Effectively leads teams to consistently accomplish routine and unscheduled maintenance
Interact with PLC,s through the human machine interface
Ships liaison to the NAVY and foreign industrial contractors
Maintenance, material, and quality inspector 13+ years
Proficient in Powerpoint, ALMIS, CMplus, Microsoft Office, CAT ET, Cummins Insite, and Davie
Implement leadership practices, such as team building, situation based leadership, and mentoring
Identify deficiencies, provide scope of work, solicit bids, and award contracts
10+ years’ experience budget planning
Conduct research and implement product and process improvement
PROFESSIONAL EXPERIENCE
Fresh Solution Farms, Walther Farms, US Coast Guard
Installed production line including fabrication of conveyors, pneumatic, and electrical components
Modify production equipment to achieve increased production
Supervised staff and conducted evaluation of personnel in addition to providing counseling and mentorship
Lead a crew of 70 during a 111 day, $2.8M ship repair in Yokosuka Japan with 100% accountability of over 3000 parts and quality assurance inspection of over 1140 scheduled tasks
Composed vital work itinerary, schedules and tracking of maintenance, parts, and personnel
Conducted quality assurance inspections on all maintenance, prepared quarterly and annual reports
Coordinated team training, created lesson plans, produce mock scenarios, and supplied training props
Lead the team responsible for the ships repairs and skillfully updated the ships water purification system
EDUCATION AND TRAINING
Glide Slope Indicator Maintenance
Chief Petty Officer academy
Hydraulic Systems and Equipment
Boat Forces Command cadre
Cat 3608 Maintenance course
Leadership and Management course
ALCO 251 Diesel Maintenance
Team Coordination Training
Cat 3508 Maintenance course
Damage Control team training
Caterpillar Electronic Fuel Controls
Unit Safety Coordinator course
Refrigeration/AC Maintenance course
Senior Airman Leadership course
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